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Hello! I'm having this really frustrating issue that I cannot get my head around. When I'm scrolling through my list of games and select one, on occasion the game details screen will be missing all of it's options (e.g. Play and Configure) and the screenshot will also be missing. This happens often when exiting from a game also. Here's how the screen should look: Here's what sometimes happens: The most frustrating part is that pressing ESC or ALT+F4 does not get you out of this screen, you can sometimes press the "accept" button on the controller and the option will be selected, however you can not see it. You can hear sounds in the background like the highlighted selection is changing but this stops working shortly after and you cannot scroll to the bottom option and hit "accept" to exit the game either. I'm trying to have a seamless controller only experience but this is killing it unfortunately, please let me know any more info you may need! Thanks.

I paid for the premium version in Feb 2018, finished setup with no issues, and I used Bigbox, Launchbox, and Retroarch until Feb. 2019 with no problems. I haven't used Bigbox, Launchbox, or Retroarch since Feb.2019 but when I loaded up launch box two days ago (Sep. 23) everything crashed, the settings, listcache, bigbox settings, and arcade xmls were all corrupt so i replaced them with the backups and Launchbox opened fine but Bigbox still wont load. I tried to change the settings to not auto update but the settings wont save. Also, if i try to load Retroarch it causes my PC to crash and corrupts all the files listed above. I changed video setting for Retroarch from "dl" to "d3d" and that stops Retroarch from crashing but I still cant play any game on it... I'm not sure where to start on fixing all of this but any help will be much appreciated. Lastly, I receive no error msgs from bigbox so I let bigbox sit running and after 30min it still doesnt load... but it does show as running in task manager, where i force it to stop. I am running this on Windows 10, I7, 16gb ram, Surface Pro 4, with DirectX 12

I have done everything you all suggested to try and fix this problem but, I know now it was never ever my computer but bigbox itself with the issue... I have cleaned,updated drivers, tweaked etc... again i would like to use the videos i have created and others but i can't take looping 3 to 4x before bigbox starts up... if there is a magical setting to correct this im all ears but it is indeed not m system never was.