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Platform categories gone, no games in BigBox

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I am on a fully licensed copy of LaunchBox 9.7 on Windows 10. All of the games work properly in both their emulators and from within LaunchBox, but when I change the sorting drop-down menu to Platform Category, nothing shows up in the sidebar. The program stutters a bit and then crashes. I tried using the feature to create missing arcade playlists, which runs successfully. When I change the drop-down to playlist, they all appear. This appears to be affecting BigBox as well. When I open BigBox, no games appear. The counter (in some themes) says there are 0 games. My guess is BB pulls from the platform category tree. Any ideas how to restore that feature? Thank you. 

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