veaigo

I know this is a bit late for this post but I could not find a post anywhere that showed a resolution for this. I found a solution that fixed a similar problem for me. Within BigBox options under video, Set playback engine to VLC and Toggle off Use Game Background Videos. I was getting the issue where screenshots in particular wouldn't load within bigbox but worked fine in Launchbox desktop views. This fixed it on two of my machines for me. Hope this helps.