BigBox Crashing

[Merlin]

Problem - BigBox crashes back to windows home page from 3 days to 2 weeks (usually 1.5 to 2 weeks). I just leave it run and it ends up at the windows home screen.

Debug Files - Didn't have on this time because I forgot to set it, Last time it was saying can't play a video file (several different files at random). Video files are from launchbox.

What I've done - Since the last error was video files I just started over. I uninstalled launchbox/bigbox, ran "sfc /scannow" to make sure the operating system was fine. Then I stress tested the cpu, video card, memory, pci bus and hard drive. No errors, stress tested each computer component for an hour. The PC (optiplex 7020 - 4590 intel cpu running windows 10) is refurbished from dell and have not had any other problems with it is why I ran the tests to see if something would pop up. Then I downloaded the newest launchbox/bigbox and installed it. Downloaded the video and art files from launchbox. Didn't add anymore videos and let it run. 13 days later (running 24/7) I'm staring at windows home screen again.

Running critical zone 2 theme and I have tried different themes with same problem. When I added my video files with last time when I had debug on I named them the same as the rom but with mp4 extension.

Any help would be greatly appreciated as I'm starting to run out of ideas as to what to do.

 

Thanks

Edited June 27, 2020 by Merlin

[fourtykiller]

Try turning your video player to WMP, thats what fixed this for me.  No idea why but my computer doesn't like the other option.  WMP works fine for me except it won't play Steam videos for some reason, but they are a tiny part of my collection.