StartUp Video not working (LaunBox Version 13.24)

[Tsik]

Ok, so here is another one of those "StartUp Video not working" issues 😒

I have this issue a couple of versions back (I can't remember how far back) but finally I am at a position to try to address this issue (spoiler alert: I haven't) 😐

I have done a fresh LaunchBox installation with only one test/dummy game file just for this purpose,

I have my video file (.mp4 format about 20sec in length) in "LaunchBox\Videos\Startup\BigBox_Video.mp4",

I have disabled the 'Show StartUp Splash Screen' option from BigBox (I think I read somewhere in the forums that this might conflict, which by the way does not show up either even if is enabled!),

I tried both WMP and FFmpeg video engines,

Nothing else is changed from the settings after installation.

After all I hope I didn't miss anything...

Oh, I my rig(s) are "a bit" old running win10 with the better one running on an i5-6500 CPU @ 3.20GHz, 8,00 GB RAM and an AMD Radeon (TM) R7 370 Series (2 GB) graphics but everything else works fine including all the platform and game videos.

I have attached below a debug file for reference.

Any information needed 'ill be happy to share.

 

Thanks in advance. 🙂

Debug info 2025-10-22.log