ChinaRider

Great, will do. Thanks for the reply and direction.

Hi, I recently posted for help in syncing my LaunchBox Games Database... https://forums.launchbox-app.com/topic/74162-please-help-my-username-is-now-invalid/ While I am still successfully synced, I have another issue. I am synced under a new account and cannot sync to my old account. The old account is a yahoo email address that was inactive. I logged into that Yahoo email account and Yahoo told me it had no activity so it was effectively 'reset.' I now have access to the email account and have sent and received test emails, meaning everything seems to be in order. I try to log into LaunchBox Games Database with that email and don't know my password. I request a password reset link but none ever comes. I've checked the spam folder. I have confirmed that the LaunchBox Games Database account exists because if I try to create a new account using that email it tells me it's already in use. Ultimately what I'm trying to do is sync LaunchBox to this old account so when high scores are posted they are posted under the same GamerTag as they used to be (as of now, they post with a new GamerTag because I synced to a new account per the previous post I linked to above). Any help is appreciated, not sure why I'm not getting the password reset emails. Seems like once I do I should be all set.

Thank you for the clarification. I am now synced.

To be clear, the forums asked me to create an account to post the first message. I used the same email, same password, and removed the '>' character from my username. So now I have a working forums account but still have the same issue in the LauchBox application - yellow circle with exclamation point telling me I'm out of sync. Using the email and password that is associated with this forums account yields no errors but no resolution either...

I created my account years ago, with the username 'China>Rider' and the email I used to fill out this form. In my LaunchBox application, I see the yellow circle with exclamation point inside and when I hover over it it tells me I'm out of sync and that my connection has expired. When I try to reconnect, I receive no errors but the icon doesn't go away and I continue to be out of sync with an expired connection. I tried logging into the forums but I cannot. I tried 'Forgot Password' and when I use the reset link to establish a new password, I get an error that my username 'China>Rider' is invalid due to invalid characters (obviously the > character). So something must have changed between the time I created my username and now, meaning I never had any issues before but haven't played games in many months. How can I change my username to remove the offending character? Any help is appreciated, happy to provide screenshots / log files. Thanks. China>Rider