Joulen

Hi everyone, I’m running into a persistent issue with a fresh LaunchBox install and I’m hoping someone can help diagnose it. System details: Windows 11, build 25H2. Intel i9-13900K. MSI AMD Radeon RX 6800 XT. 32 GB DDR5 RAM @ 6000 MHz. Main OS on C : drive, new NVMe on E: (freshly formatted, NTFS). What I did: Installed a brand-new NVMe on E:, formatted it as NTFS, then performed a fresh LaunchBox install on that drive. Problem description: LaunchBox started normally on the first run, but on subsequent launches it freezes at the “Populating Games” stage and never progresses from that screen. If I reboot the PC and start LaunchBox, it works normally for that session. If I then close LaunchBox and try to open it again without rebooting, it freezes again at “Populating Games” and I must reboot the PC to get it working again. This repeats every time: reboot → LaunchBox works once → close → cannot re-open until next reboot. Additional detail: If I set the LaunchBox shortcut to run in Windows 7 or Windows 8 compatibility mode, LaunchBox does open again, but then it cannot launch any games once inside. What I’ve already checked / tried: The NVMe is brand new and freshly formatted as NTFS. LaunchBox is a clean, fresh install with no previous LaunchBox data. I asked for help on Discord and JoeViking245 tried to assist, but we couldn’t resolve it. Windows Defender is turned off, and I don’t have any other antivirus, background sync, or cloud service running that could interfere. No cloud sync or data folder redirection is in use; the install is local to the NVMe. Thanks in advance for any help - I’d also like to know the refund/return policy if this turns out to be a reproducible software bug. Thanks, Yan