Not sure where to post this.
I purchased a Forever-Updates License last Saturday after hearing a lot of great things about Big Box. Unfortunately, I had no idea the memory footprint would be so big, even before adding more than a handful of games. I saw on the forums the devs seem very friendly and offer refunds to people when the product doesn't work out for them. I first requested a refund through the Contact Us link in the site footer. Shortly after that, I noticed there was a support tab on the forums which seemed built for refund requests, so I submitted a request there as well, which opened a support ticket.
It's been almost a week now with no reply. I can understand that, since they seem to be a small staff. However, when I checked on my ticket today, I can't even access it. The support tab is missing and I've no way to check it.
I'm a bit weirded out now. Anyone know what's going on?