[[Forums] Support tab disappeared?]

Pretty much. That or just don't care about metadata so you don't lose any info when you generate a new rom list.  But that works for me. I just wanted a nice looking frontend that made switch games easy.

[[Forums] Support tab disappeared?]

2 hours ago, lordmonkus said:

I know Launchbox isn't exactly light on the memory usage but just out of curiosity how little memory does your system have that it is a problem ?

Are you experiencing serious performance issues ?

What are your systems specs ?

We have forum threads about performance and tweaks you can make to help out like this one here:

Like I state in that thread I use LB on a shitty 10 year old PC in an HTPC setup which only has 2 gigs of ram and with some tweaks LB runs perfectly fine.

My PC is pretty decent. i5, GTX970, 8GB RAM, was still getting stuttering when scrolling through a small library of just a few dozen games. ~400MB of RAM used. I forget what the layout was exactly but it was the one where you flip through the games' boxart like cards.

I appreciate the thought, but don't worry about it. I just don't think LB is for me. I'm coming from EmulationStation, so it seems like a lot of extra stuff that I'm never gonna use.  I've already got an Attract Mode frontend mostly setup that I'm very happy with, using 10% of the RAM LB was.  (Not as easy to configure though.)

1 hour ago, Jason Carr said:

Odd. I did a bit more research into this. For whatever stupid reason, the support@launchbox-app.com email was only properly forwarding to our inbox half of the time it seems, ugh. I have no idea why, but I better look into it. Sorry for the trouble again @8bitsdeep and thanks for pointing it out.

No worries! Refund receieved.  Best of luck going forward!

[[Forums] Support tab disappeared?]

Thanks for confirming. That's what I figured, but I wanted to make sure since the Support tab disappearing was so weird.

I'll sit tight in the meantime.

[[Forums] Support tab disappeared?]

Not sure where to post this.

I purchased a Forever-Updates License last Saturday after hearing a lot of great things about Big Box. Unfortunately, I had no idea the memory footprint would be so big, even before adding more than a handful of games. I saw on the forums the devs seem very friendly and offer refunds to people when the product doesn't work out for them.  I first requested a refund through the Contact Us link in the site footer. Shortly after that, I noticed there was a support tab on the forums which seemed built for refund requests, so I submitted a request there as well, which opened a support ticket.

It's been almost a week now with no reply. I can understand that, since they seem to be a small staff. However, when I checked on my ticket today, I can't even access it. The support tab is missing and I've no way to check it.

I'm a bit weirded out now.  Anyone know what's going on?