Amazon just asked me, "Was the representative easy to understand"?

[CadetStimpy]

I recently spoke with an Amazon employee who was working from home in Tennessee, in the middle of nowhere, in aforementioned state. Really? Whenever I call any non-local Customer Service agent, I always ask, "Just out of curiosity, where are you geographically"? (I'll shoot-the-breeze with 'em briefly, most of the time. I learned from a Customer Service agent that cricket is the 'national pastime' in India. I suppose I shoulda known that. I think it was an HP rep in the Philippines, but I was askin' him about the facility where he worked, and he was in some sort of huge Customer Service compound, comprised of thousands of employees in numerous large building from different companies. Anyway, I often times find the conversations interesting). I haven't spoken with an Amazon Rep in the U.S. for years, and I call them often enough. I usually get someone in the Philippines, Malaysia, and even got Uruguay just the other day. But the interesting thing was the survey at the end of the call. I wish I woulda takin' a screenshot of it (but I spaced it, as usual ). Anyway, I had never seen this survey from Amazon. The question that stuck-out the most for me was, "Was the representative easy to understand"? (Yes, they were)! I put in the comment section I was glad they had employed a U.S. Citizen who resides in the U.S. I went on to say I had always received very good service from their overseas employees, but in general, they were more difficult for me to understand, and in some cases it's more difficult to resolve a more complicated issue with someone who's native language isn't English. I added that I realize the overseas folks want a nice, non-poverty life, too, but I was still appreciative they had employed a residing U.S. citizen (whom I had no difficultly in understanding). Plus, since I seem to enjoy flappin'-my-jaw a lot, I can make jokes the foreigner would probably not understand. I could ask the Tennessee guy if he had a still, watched NASCAR and Jerry Springer re-runs all day on a small TV with a coat-hanger for an antenna, or any other crazy-ass stuff, and he'd get it. P.S. When I worked for Goodrich (not BF Goodrich) at one of their Aerospace divisions, we had a 'Platinum' Contract with Dell (we leased PC's, and replaced every employees PC every 3 years). Part of the Platinum package was, whenever we called Tech Support, we were always routed to someone in the U.S. (They manufactured Jet Fighter Ejection Seats there. BTW, a nice Ejection Seat costs way more than the average house).