BigBox doesn't display any thumbnails, logos, or play any videos after resuming from sleep.

[Arcadio A. Sincero Jr.]

BigBox is running all of the time on my Windows 11-based arcade cabinet.  I put it to sleep instead of powering it all the way off.  However, when Wndows resumes from sleep, BigBox no longer shows any thumbnails, logos, or plays previews videos in the UI (see attached screenshot).

 

[sTo0z]

Have the same if I sleep from within Big Box, and then wake.

However if I sleep without using Big Box, it wakes to a memory crash. 

[TheRyanMonty]

I came here with the exact same issue. Easy to reproduce. I use bigbox as windows shell, put the computer to sleep, take it out of sleep and images go away in both game discovery center and platform view. Switching to desktop mode and flipping back to bigbox fixes it (as does a reboot), though it would be nice to have a fix. I'm running 13.21 on a newly built (within the last week) htpc.

[Arcadio A. Sincero Jr.]

Well, glad to see I’m not the only one.  Hopefully this gets fixed soon.

[TheRyanMonty]

I'm not sure how visibility works on the bug reporting tool, though I just logged this as a bug: https://feedback.launchbox.gg/p/bigbox-doesnt-display-any-thumbnails-logos-or-play-any-videos linking back to this forum post.

[TheRyanMonty]

No updates on the feedback piece I logged above, until this issue fixed upstream in the bigbox code I am just going to restart bigbox on wake. I created the following batch script to stop then start bigbox (I called it restartbigbox.cmd on my machine):

@echo off
REM Stop Bigbox
taskkill /im "bigbox.exe"

REM Bigbox has background processes run on exit, wait for those to finish and restart bigbox
REM Check if bigbox.exe is running, if it is loop, if not restart it
:check_process
tasklist | find "BigBox.exe" > nul
REM echo %errorlevel%
if %errorlevel% == 0 (
    echo bigbox.exe found. Waiting 1 second...
    timeout /t 1 /nobreak > nul
    goto :check_process
) else (
    start c:\launchbox\bigbox.exe
)

To trigger the script, I created a task in task scheduler to monitor for wake and then under action called the script:

[stigzler]

On 5/7/2025 at 1:16 PM, TheRyanMonty said:

No updates on the feedback piece I logged above, until this issue fixed upstream in the bigbox code I am just going to restart bigbox on wake. I created the following batch script to stop then start bigbox (I called it restartbigbox.cmd on my machine):

@echo off
REM Stop Bigbox
taskkill /im "bigbox.exe"

REM Bigbox has background processes run on exit, wait for those to finish and restart bigbox
REM Check if bigbox.exe is running, if it is loop, if not restart it
:check_process
tasklist | find "BigBox.exe" > nul
REM echo %errorlevel%
if %errorlevel% == 0 (
    echo bigbox.exe found. Waiting 1 second...
    timeout /t 1 /nobreak > nul
    goto :check_process
) else (
    start c:\launchbox\bigbox.exe
)

To trigger the script, I created a task in task scheduler to monitor for wake and then under action called the script:

Nice work brother - exactly what I needed. I did try to distinguish between the user or windows awakening the PC as also wake @ 3am on a Sunday to do updates, but couldn't find a way to do it. I'm just hoping my AV amp doesn't turn on when it senses the PC waking up else I'm going to hear the BB launch video at full blast early hours of a Monday morning!

I wouldn't hold your breath for the LB team fixing issues like this. They seem to struggle with the 'smaller' issues. 

Edited May 15 by stigzler