Images that show in Launchbox don't show in Big Box

[Jayinem]

I've used Launchbox for about 5 years but never purchased a license until just now. I'm having some issues. Why don't my images in Launchbox show in Big Box? I tried refreshing all images caches but it didn't help. These are images that I uploaded myself and edited and made overall it took a long time. In some cases there is an image showing but it's not even the one I had in Launchbox. 

Also Big Box seems to be sort of hard to navigate around while it's open I have a laptop that's hooked up to my TV and I use both the laptop and TV screen. I wouldn't mind having Big Box open on the laptop screen at all times once I get it how I want it but I was typing just now and it took away focus and it made me stop typing plus it kept opening when I tried to minimize it. 

Is there any themes I can just use for Launchbox and not Big Box? I may just stick to that. 

Edited November 30, 2025 by Jayinem

[Jayinem]

I figured out when I change the Platform Launchbox expects the images to be in the Platform name's folder, so it's taking awhile but I'm getting it sorted. I would just manually add games and not put a platform or anything now I've got 1300 games to sort through. 

Edited December 1, 2025 by Jayinem