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  1. Does the plugin support a separate, external Launchbox drive that is plugged into a current setup? After adding the plugin files to the Launchbox folder of the external drive, it doesn’t seem to add the third screen to the options drop down menu. The native setup is running 13.20 on third screen with no issues, the external drive is on 13.17 but can’t seem to get it going.
  2. Under Tools > Options > Visuals > Game Details, make sure ‘Show Videos’ is checked. I was having the same issue with mine, after that it was working for me.
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