I paid for the premium version in Feb 2018, finished setup with no issues, and I used Bigbox, Launchbox, and Retroarch until Feb. 2019 with no problems. I haven't used Bigbox, Launchbox, or Retroarch since Feb.2019 but when I loaded up launch box two days ago (Sep. 23) everything crashed, the settings, listcache, bigbox settings, and arcade xmls were all corrupt so i replaced them with the backups and Launchbox opened fine but Bigbox still wont load. I tried to change the settings to not auto update but the settings wont save. Also, if i try to load Retroarch it causes my PC to crash and corrupts all the files listed above. I changed video setting for Retroarch from "dl" to "d3d" and that stops Retroarch from crashing but I still cant play any game on it... I'm not sure where to start on fixing all of this but any help will be much appreciated.
Lastly, I receive no error msgs from bigbox so I let bigbox sit running and after 30min it still doesnt load... but it does show as running in task manager, where i force it to stop.
I am running this on Windows 10, I7, 16gb ram, Surface Pro 4, with DirectX 12