launch box or bigbox dose not open after update! please help!

[hllopez870]

hi guys,

my name is hector and im a new premium member. yesterday i open launchbox and installed the 9.2 update.

now launch box or big box does not open.. my computer thinks for 2-3 seconds then nothing.

anyone available to offer help?

 

[hllopez870]

@Jason Carr

[Jason Carr]

Hi lopez, what does the .NET Runtime error show that's beneath that selected line in the screenshot? Also, what version of LaunchBox did you upgrade from?

[hllopez870]

here is the details of the net frame error

[Jason Carr]

Okay, thanks. What version of LaunchBox did you upgrade from?

[hllopez870]

im not positive but i was on 9.1 or 9.0

[Jason Carr]

Also, can you try running the 9.2 installer and installing to a new folder? I need to know if a brand new install works. You can keep the existing install the way it is in the mean time and just install to a new folder. You should be able to find the 9.2 setup file under D:\LaunchBox\Updates.

[hllopez870]

ok so i installed 9.2 to my C drive and it did launch... obviously non of my data is here.

[Jason Carr]

Okay, good to know. I'm wondering then if maybe either the previous update didn't install properly, or if maybe there are somehow issues with file permissions. The first thing I would try is running that same installer over again, and installing over the top of your D:\LaunchBox folder. Make sure when you run it that you select the D:\LaunchBox folder, and not D:\LaunchBox\LaunchBox, as the installer will automatically append LaunchBox after browsing for the folder. Make sure the installer completes successfully of course.

[hllopez870]

ok so i did exactly that and it launched... but none of my games showed up!?

also when i try to launch big box, it ask me for a license..

 

the license document is sitting in the launch box folder...

[Jason Carr]

It looks like you fell prey to exactly what I asked you to be careful about above. You installed it into D:\LaunchBox\LaunchBox instead of D:\LaunchBox.

[Jason Carr]

So just delete the D:\LaunchBox\LaunchBox folder and run the installer again, and this time install to D:\LaunchBox.

[hllopez870]

that workeddddddd thanks dude!!!!!!!!!!!!!!!!!!!!!!!!!!!! i was worried to lose all my work

[Jason Carr]

Good to hear.