BigBox menus, videos and images not scaling properly. [FIXED] (solution inside)

[FNG]

I'm having a scaling issue with menus, images and videos on my main gaming PC and I can't seem to figure it how to fix it. 

Issues:

• option menu items always change size and disappear
• Video previews always scale incorrectly in any theme that uses them.
• Marquee images occasionally scale incorrectly in any theme that uses them.
• Clear logos scale occasionally incorrectly in any theme that uses them.
• Flyers, screen shots, and any other images used occasionally scale incorrectly.

PC Info:

• Motherboard: ASUS ROG Strix Z490-E
• Processor: Intel i7-10700K
• Windows: Win 10 Pro 10.0.19044 Build 19044 (x64)
• Video card: nVidia RTX3090 (all drivers up to date)
  • Display Resolution: 2460 x 1440 (170HZ) --- Tried 1920 x 1080 (60Hz) also
  • "Fix Scaling for apps" is disabled in Windows Advanced Scaling Settings. (tried on and off, same issue)
• LaunchBox/BigBox version: 12.7
• Theme Used when experiencing issues: All themes tested and have the same issue.

This problem never happens with any version of LaunchBox / BigBox tested on an old Win10 PC with integrated graphics card, just on the one I built for gaming.

Since it's easier to show everyone the problem than explain it, here's a video if the scaling issues:

Thanks in advance for any help/suggestions!

Edited February 3, 2022 by FNG

[FNG]

FIXED: I killed a service called "NahimicService" via Windows Task Manager and it resolved the issue instantly. I have no idea what the service is, or what it does... but I'm super excited to see that killing it resolved the issue!!

[EDIT/UPDATE]

According to the "Google Box": 

Quote

Nahimic Service is the daemon service that runs in the background and function Nahimic Audio Software features.

I verified that this service began running in Windows (a clean install of Win 10 Pro) when I installed the OEM drivers for my motherboard hardware.

 

 

Thanks to C-Beats for the solution in another section of the forum...

  

On 11/29/2021 at 8:38 AM, C-Beats said:

Almost every time I've seen something like this reported it's because you have a service called "nahimic" running on your computer. Should be able to open Task Manager to the service tab and see if it is running, and shut it down if it is. Typically it's installed by crappy audio manager software. Realtek is the biggest offender of this.

 

Edited February 3, 2022 by FNG
updated information regarding the NahimicService

[FNG]

To stop the "NahimicService" from running every time your PC Starts:

1. Click the Windows logo in the bottom left corner of your screen to open the Start Menu.
2. Type "services" to locate the "Services" Windows App.
3. Locate "Nahimic service" click on it.
   (You can click on "Name" at the top of the column to ensure it's sorted alphabetically)
4. Right click "Nahimic service" and choose "Properties".
5. From the "General" tab, press Stop if the Service status doesn't say "Stopped"
6. Change "Startup type:" from "Automatic" to "Disabled"
7. Click Apply

Alternate Method:

1. Press CTRL+ALT+DELETE
2. Choose "Task Manager"
3. Click on the "Services" tab (it's on the far right)
4. Right Click on any of the services listed and choose "Open Service"
5. Locate "Nahimic service" click on it.
   (You can click on "Name" at the top of the column to ensure it's sorted alphabetically)
6. Right click "Nahimic service" and choose "Properties".
7. From the "General" tab, press Stop if the Service status doesn't say "Stopped"
8. Change "Startup type:" from "Automatic" to "Disabled"
9. Click Apply