Can't install Launchbox on Win11 fresh install

[darthv8dr]

Hi there, I've been using Launchbox for almost 10 years now and this is the first time I've run into an issue. I just ran a fresh install of windows 11, went to install 13.7 and noticed that when it came to installing Direct X, nothing came up, the installer just went away. The files were installed for Launchbox but when I go to open the exe I get the usual Initializing window with the progress bar, but the progress only goes to 2% or something, then disappears and nothing loads up. I've uninstalled, removed the entries in the registry with CCleaner, downloaded 13.8 and installed with the same results. I even went to a previous windows restore point and run into the same issues.

This image shows all I get when starting Launchbox.

 

Any help on this would be greatly appreciated. Thank you.

[C-Beats]

Can you try going to \\LaunchBox\Data\Settings.xml and look for a tag in that file called "EnableAutoImports" and set it to false and then try starting the app again.

[darthv8dr]

I tried \\LaunchBox\Data\Settings.xml in my browser and an error came up saying the file may have been moved, edited, or deleted.

Are you referring to C:\Users\*UserName*\LaunchBox\Data\Settings.xml? If so, I don't have a Data folder and no Settings.xml exists. It probably is an incomplete install.

 

[C-Beats]

What I meant was go to your root LaunchBox folder (wherever you installed it). In that folder there is a Data subfolder, and in that subfolder is a file named Settings.xml (will only be there if the app has progressed far enough to save a default one). It MAY not be in there, if it is you can open it and edit the tag.

[darthv8dr]

Right. I checked my root LaunchBox folder and this is all I have. 

I'm not sure what's wrong with my system since every other program I've installed hasn't had any issues. 

[C-Beats]

Yeah, so it looks like it's crashing before the step that makes the other folders. Can you open "Event Viewer" in Windows. When you do so on the left there are different categories. You want to select application and then in the list of errors/warnings you want to look for 2 error logs that will be next to each other and point to LaunchBox. Typically the top error has the useful information in it that should tell you what the error was that caused the crash.

[darthv8dr]

Hi C-Beats,

Here are the errors that I found. I made each into spoilers so it's not flooding the page. Hope it works.

Thanks

Spoiler

Log Name:      Application
Source:        Application Error
Date:          11/21/2023 11:36:46 AM
Event ID:      1000
Task Category: Application Crashing Events
Level:         Error
Keywords:      
User:          N###\d###
Computer:      N###
Description:
Faulting application name: LaunchBox.exe, version: 13.7.0.0, time stamp: 0x64b073ea
Faulting module name: KERNELBASE.dll, version: 10.0.22621.2715, time stamp: 0x10f6a783
Exception code: 0xe0434352
Fault offset: 0x000000000006565c
Faulting process id: 0x0x174C
Faulting application start time: 0x0x1DA1C98EA845DEA
Faulting application path: C:\Program Files (x86)\LaunchBox\Core\LaunchBox.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: ed74e0e4-b893-44be-9e8c-20c5b3910aab
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />
    <EventID>1000</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>100</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2023-11-21T16:36:46.5982920Z" />
    <EventRecordID>2251</EventRecordID>
    <Correlation />
    <Execution ProcessID="14400" ThreadID="3132" />
    <Channel>Application</Channel>
    <Computer>N###</Computer>
    <Security UserID="S-1-5-21-770639705-406329103-210158997-1001" />
  </System>
  <EventData>
    <Data Name="AppName">LaunchBox.exe</Data>
    <Data Name="AppVersion">13.7.0.0</Data>
    <Data Name="AppTimeStamp">64b073ea</Data>
    <Data Name="ModuleName">KERNELBASE.dll</Data>
    <Data Name="ModuleVersion">10.0.22621.2715</Data>
    <Data Name="ModuleTimeStamp">10f6a783</Data>
    <Data Name="ExceptionCode">e0434352</Data>
    <Data Name="FaultingOffset">000000000006565c</Data>
    <Data Name="ProcessId">0x174c</Data>
    <Data Name="ProcessCreationTime">0x1da1c98ea845dea</Data>
    <Data Name="AppPath">C:\Program Files (x86)\LaunchBox\Core\LaunchBox.exe</Data>
    <Data Name="ModulePath">C:\WINDOWS\System32\KERNELBASE.dll</Data>
    <Data Name="IntegratorReportId">ed74e0e4-b893-44be-9e8c-20c5b3910aab</Data>
    <Data Name="PackageFullName">
    </Data>
    <Data Name="PackageRelativeAppId">
    </Data>
  </EventData>
</Event>

Spoiler

Log Name:      Application
Source:        .NET Runtime
Date:          11/21/2023 11:36:46 AM
Event ID:      1026
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      N###
Description:
Application: LaunchBox.exe
CoreCLR Version: 6.0.2123.36311
.NET Version: 6.0.21
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileNotFoundException: Could not load file or assembly 'CefSharp.Core, Version=83.4.20.0, Culture=neutral, PublicKeyToken=40c4b6fc221f4138'. The specified module could not be found.
File name: 'CefSharp.Core, Version=83.4.20.0, Culture=neutral, PublicKeyToken=40c4b6fc221f4138'
 ---> System.IO.FileNotFoundException: Could not load file or assembly 'C:\Program Files (x86)\LaunchBox\ThirdParty\Chromium\CefSharp.Core.dll'. The specified module could not be found.
File name: 'C:\Program Files (x86)\LaunchBox\ThirdParty\Chromium\CefSharp.Core.dll'
   at System.Runtime.Loader.AssemblyLoadContext.LoadFromPath(IntPtr ptrNativeAssemblyLoadContext, String ilPath, String niPath, ObjectHandleOnStack retAssembly)
   at System.Runtime.Loader.AssemblyLoadContext.LoadFromAssemblyPath(String assemblyPath)
   at System.Reflection.Assembly.LoadFile(String path)
   at Unbroken.LaunchBox.Windows.Desktop.Program.<>c.CreateRemoteCallback(Object )
   at Unbroken.LaunchBox.Windows.Desktop.Program.<>c.VerifyPrincipalRepository(Object sender, ResolveEventArgs e)
   at System.Runtime.Loader.AssemblyLoadContext.InvokeResolveEvent(ResolveEventHandler eventHandler, RuntimeAssembly assembly, String name)
   at System.Runtime.Loader.AssemblyLoadContext.OnAssemblyResolve(RuntimeAssembly assembly, String assemblyFullName)
   at Unbroken.LaunchBox.Windows.Desktop.App..ctor()
   at Unbroken.LaunchBox.Windows.Desktop.Program.Main(String[] args)

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name=".NET Runtime" />
    <EventID Qualifiers="0">1026</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2023-11-21T16:36:46.5032163Z" />
    <EventRecordID>2250</EventRecordID>
    <Correlation />
    <Execution ProcessID="5964" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>N###</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Application: LaunchBox.exe
CoreCLR Version: 6.0.2123.36311
.NET Version: 6.0.21
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileNotFoundException: Could not load file or assembly 'CefSharp.Core, Version=83.4.20.0, Culture=neutral, PublicKeyToken=40c4b6fc221f4138'. The specified module could not be found.
File name: 'CefSharp.Core, Version=83.4.20.0, Culture=neutral, PublicKeyToken=40c4b6fc221f4138'
 ---&gt; System.IO.FileNotFoundException: Could not load file or assembly 'C:\Program Files (x86)\LaunchBox\ThirdParty\Chromium\CefSharp.Core.dll'. The specified module could not be found.
File name: 'C:\Program Files (x86)\LaunchBox\ThirdParty\Chromium\CefSharp.Core.dll'
   at System.Runtime.Loader.AssemblyLoadContext.LoadFromPath(IntPtr ptrNativeAssemblyLoadContext, String ilPath, String niPath, ObjectHandleOnStack retAssembly)
   at System.Runtime.Loader.AssemblyLoadContext.LoadFromAssemblyPath(String assemblyPath)
   at System.Reflection.Assembly.LoadFile(String path)
   at Unbroken.LaunchBox.Windows.Desktop.Program.&lt;&gt;c.CreateRemoteCallback(Object )
   at Unbroken.LaunchBox.Windows.Desktop.Program.&lt;&gt;c.VerifyPrincipalRepository(Object sender, ResolveEventArgs e)
   at System.Runtime.Loader.AssemblyLoadContext.InvokeResolveEvent(ResolveEventHandler eventHandler, RuntimeAssembly assembly, String name)
   at System.Runtime.Loader.AssemblyLoadContext.OnAssemblyResolve(RuntimeAssembly assembly, String assemblyFullName)
   at Unbroken.LaunchBox.Windows.Desktop.App..ctor()
   at Unbroken.LaunchBox.Windows.Desktop.Program.Main(String[] args)
</Data>
  </EventData>
</Event>

 

Edited November 21, 2023 by darthv8dr
I Hashed out my computer name and user name.

[darthv8dr]

I tried reinstalling 13.8 with the same results but placed the Event Logs bellow. Hopefully it can shed some light on what's going on.

.NET Runtime

Spoiler

Log Name:      Application
Source:        .NET Runtime
Date:          11/21/2023 6:26:03 PM
Event ID:      1026
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Nemo
Description:
Application: LaunchBox.exe
CoreCLR Version: 6.0.1623.17311
.NET Version: 6.0.16
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileNotFoundException: Could not load file or assembly 'CefSharp.Core, Version=83.4.20.0, Culture=neutral, PublicKeyToken=40c4b6fc221f4138'. The specified module could not be found.
File name: 'CefSharp.Core, Version=83.4.20.0, Culture=neutral, PublicKeyToken=40c4b6fc221f4138'
 ---> System.IO.FileNotFoundException: Could not load file or assembly 'C:\Users\darth\LaunchBox\ThirdParty\Chromium\CefSharp.Core.dll'. The specified module could not be found.
File name: 'C:\Users\darth\LaunchBox\ThirdParty\Chromium\CefSharp.Core.dll'
   at System.Runtime.Loader.AssemblyLoadContext.LoadFromPath(IntPtr ptrNativeAssemblyLoadContext, String ilPath, String niPath, ObjectHandleOnStack retAssembly)
   at System.Runtime.Loader.AssemblyLoadContext.LoadFromAssemblyPath(String assemblyPath)
   at System.Reflection.Assembly.LoadFile(String path)
   at Unbroken.LaunchBox.Windows.Desktop.Program.<>c.ManageFocusParser(Object )
   at Unbroken.LaunchBox.Windows.Desktop.Program.<>c.CustomizeDistributedParam(Object sender, ResolveEventArgs e)
   at System.Runtime.Loader.AssemblyLoadContext.InvokeResolveEvent(ResolveEventHandler eventHandler, RuntimeAssembly assembly, String name)
   at System.Runtime.Loader.AssemblyLoadContext.OnAssemblyResolve(RuntimeAssembly assembly, String assemblyFullName)
   at Unbroken.LaunchBox.Windows.Desktop.App..ctor()
   at Unbroken.LaunchBox.Windows.Desktop.Program.Main(String[] args)

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name=".NET Runtime" />
    <EventID Qualifiers="0">1026</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2023-11-21T23:26:03.7395707Z" />
    <EventRecordID>2334</EventRecordID>
    <Correlation />
    <Execution ProcessID="12824" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>Nemo</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Application: LaunchBox.exe
CoreCLR Version: 6.0.1623.17311
.NET Version: 6.0.16
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileNotFoundException: Could not load file or assembly 'CefSharp.Core, Version=83.4.20.0, Culture=neutral, PublicKeyToken=40c4b6fc221f4138'. The specified module could not be found.
File name: 'CefSharp.Core, Version=83.4.20.0, Culture=neutral, PublicKeyToken=40c4b6fc221f4138'
 ---&gt; System.IO.FileNotFoundException: Could not load file or assembly 'C:\Users\darth\LaunchBox\ThirdParty\Chromium\CefSharp.Core.dll'. The specified module could not be found.
File name: 'C:\Users\darth\LaunchBox\ThirdParty\Chromium\CefSharp.Core.dll'
   at System.Runtime.Loader.AssemblyLoadContext.LoadFromPath(IntPtr ptrNativeAssemblyLoadContext, String ilPath, String niPath, ObjectHandleOnStack retAssembly)
   at System.Runtime.Loader.AssemblyLoadContext.LoadFromAssemblyPath(String assemblyPath)
   at System.Reflection.Assembly.LoadFile(String path)
   at Unbroken.LaunchBox.Windows.Desktop.Program.&lt;&gt;c.ManageFocusParser(Object )
   at Unbroken.LaunchBox.Windows.Desktop.Program.&lt;&gt;c.CustomizeDistributedParam(Object sender, ResolveEventArgs e)
   at System.Runtime.Loader.AssemblyLoadContext.InvokeResolveEvent(ResolveEventHandler eventHandler, RuntimeAssembly assembly, String name)
   at System.Runtime.Loader.AssemblyLoadContext.OnAssemblyResolve(RuntimeAssembly assembly, String assemblyFullName)
   at Unbroken.LaunchBox.Windows.Desktop.App..ctor()
   at Unbroken.LaunchBox.Windows.Desktop.Program.Main(String[] args)
</Data>
  </EventData>
</Event>

Application Error

Spoiler

Log Name:      Application
Source:        Application Error
Date:          11/21/2023 6:26:03 PM
Event ID:      1000
Task Category: Application Crashing Events
Level:         Error
Keywords:      
User:          N###\d###
Computer:      N###
Description:
Faulting application name: LaunchBox.exe, version: 13.8.0.0, time stamp: 0x641cef7e
Faulting module name: KERNELBASE.dll, version: 10.0.22621.2715, time stamp: 0x10f6a783
Exception code: 0xe0434352
Fault offset: 0x000000000006565c
Faulting process id: 0x0x3218
Faulting application start time: 0x0x1DA1CD2162E193A
Faulting application path: C:\Users\d###\LaunchBox\Core\LaunchBox.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 90e32274-216b-4ee6-b30d-2eb62dad54bb
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />
    <EventID>1000</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>100</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2023-11-21T23:26:03.8537340Z" />
    <EventRecordID>2335</EventRecordID>
    <Correlation />
    <Execution ProcessID="5884" ThreadID="8416" />
    <Channel>Application</Channel>
    <Computer>N###</Computer>
    <Security UserID="S-1-5-21-770639705-406329103-210158997-1001" />
  </System>
  <EventData>
    <Data Name="AppName">LaunchBox.exe</Data>
    <Data Name="AppVersion">13.8.0.0</Data>
    <Data Name="AppTimeStamp">641cef7e</Data>
    <Data Name="ModuleName">KERNELBASE.dll</Data>
    <Data Name="ModuleVersion">10.0.22621.2715</Data>
    <Data Name="ModuleTimeStamp">10f6a783</Data>
    <Data Name="ExceptionCode">e0434352</Data>
    <Data Name="FaultingOffset">000000000006565c</Data>
    <Data Name="ProcessId">0x3218</Data>
    <Data Name="ProcessCreationTime">0x1da1cd2162e193a</Data>
    <Data Name="AppPath">C:\Users\d###\LaunchBox\Core\LaunchBox.exe</Data>
    <Data Name="ModulePath">C:\WINDOWS\System32\KERNELBASE.dll</Data>
    <Data Name="IntegratorReportId">90e32274-216b-4ee6-b30d-2eb62dad54bb</Data>
    <Data Name="PackageFullName">
    </Data>
    <Data Name="PackageRelativeAppId">
    </Data>
  </EventData>
</Event>

 

[C-Beats]

@darthv8dr are you running a third party virus scanner? That error is saying one of the dependencies the installer puts in the folder is missing. It typically happens when an overzealous AV program quarantines the file. That file is for the chrome browser we use in app and has a tendency to trip those applications needlessly.

[darthv8dr]

Hi C-Beats, sorry for the delay in getting back to you. I just use built-in Windows defender. I ended up doing another Windows 11 reinstall since I was getting fed up with whatever was going on and I was able to install 13.8 without any issues. The only problem I have is when I imported my library all of my thumbnails are missing. I don't think I'm the only one dealing with that, but at least I can work around it.

Thanks for your help.