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Media download issues


Eyebrows Cat

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Even though media files from the specified region exist in the database, media files from a different region are actually being downloaded.
For example, if you set "Japan Priority" and restart Launchbox after downloading media, North American media will be downloaded instead of Japanese media.
Launchbox crashes 100% of the time when you delete North American media and try to manually specify it from the database images.

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14 hours ago, Eyebrows Cat said:

Even though media files from the specified region exist in the database, media files from a different region are actually being downloaded.
For example, if you set "Japan Priority" and restart Launchbox after downloading media, North American media will be downloaded instead of Japanese media.

I think for this part you maybe are expecting the Region to Prioritize field to do something that it wasn't intended to do. The way media downloads work is that it's solely based on the file you intend to import. It's actually a complex process, but to put it simply if you try and import a Japanese game, we try and match it with Japanese media. This is based on the file name, so if the game is called "Game 1 (Japan)" , that tag indicates that it's a game from Japan, and therefore we should do our best to match it with Japanese media for that game.

14 hours ago, Eyebrows Cat said:

Launchbox crashes 100% of the time when you delete North American media and try to manually specify it from the database images.

Can you elaborate on the exact steps you are taking to get the crash? Also, which version of the app are you using?

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Thank you for your response.

Although this is the latest beta version, this issue has persisted from previous versions.

・Edit media → Delete box image → Reference new game database images → Select "Box - Front Japan" → Single tap → Crash

・Edit media → Delete box image → Reference new game database images → Select "Box - Front Japan" → Long press → Crash

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1 hour ago, Eyebrows Cat said:

Thank you for your response.

Although this is the latest beta version, this issue has persisted from previous versions.

・Edit media → Delete box image → Reference new game database images → Select "Box - Front Japan" → Single tap → Crash

・Edit media → Delete box image → Reference new game database images → Select "Box - Front Japan" → Long press → Crash

Thanks, we can't reproduce that in-house, but we should be able to see that crash happening in our reporting system, so hopefully we'll see what exactly is causing it for you.

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4 hours ago, x4ml said:

Thank you for the provided log. 

We were able to reproduce the crash.

The issue is related to the Japanese localization. Do you use the Japanese language?

If yes, try not to use it. 

The bug will be fixed in the next beta.

Thank you for your reply.
Since the language setting is used in Japanese, it will be used in English until it is fixed in the next update.

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16 hours ago, faeran said:

Beta 3 is out and should have a fix for what you were seeing. If you have time can you check and confirm?

I quickly tested it. I updated the two devices with the problem and followed the steps, and both worked fine.
Thanks for the correction.

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