Eyebrows Cat Posted April 9 Share Posted April 9 Even though media files from the specified region exist in the database, media files from a different region are actually being downloaded. For example, if you set "Japan Priority" and restart Launchbox after downloading media, North American media will be downloaded instead of Japanese media. Launchbox crashes 100% of the time when you delete North American media and try to manually specify it from the database images. Quote Link to comment Share on other sites More sharing options...
faeran Posted April 10 Share Posted April 10 14 hours ago, Eyebrows Cat said: Even though media files from the specified region exist in the database, media files from a different region are actually being downloaded. For example, if you set "Japan Priority" and restart Launchbox after downloading media, North American media will be downloaded instead of Japanese media. I think for this part you maybe are expecting the Region to Prioritize field to do something that it wasn't intended to do. The way media downloads work is that it's solely based on the file you intend to import. It's actually a complex process, but to put it simply if you try and import a Japanese game, we try and match it with Japanese media. This is based on the file name, so if the game is called "Game 1 (Japan)" , that tag indicates that it's a game from Japan, and therefore we should do our best to match it with Japanese media for that game. 14 hours ago, Eyebrows Cat said: Launchbox crashes 100% of the time when you delete North American media and try to manually specify it from the database images. Can you elaborate on the exact steps you are taking to get the crash? Also, which version of the app are you using? 1 Quote Link to comment Share on other sites More sharing options...
Eyebrows Cat Posted April 10 Author Share Posted April 10 Thank you for your response. Although this is the latest beta version, this issue has persisted from previous versions. ・Edit media → Delete box image → Reference new game database images → Select "Box - Front Japan" → Single tap → Crash ・Edit media → Delete box image → Reference new game database images → Select "Box - Front Japan" → Long press → Crash Quote Link to comment Share on other sites More sharing options...
faeran Posted April 10 Share Posted April 10 1 hour ago, Eyebrows Cat said: Thank you for your response. Although this is the latest beta version, this issue has persisted from previous versions. ・Edit media → Delete box image → Reference new game database images → Select "Box - Front Japan" → Single tap → Crash ・Edit media → Delete box image → Reference new game database images → Select "Box - Front Japan" → Long press → Crash Thanks, we can't reproduce that in-house, but we should be able to see that crash happening in our reporting system, so hopefully we'll see what exactly is causing it for you. 1 Quote Link to comment Share on other sites More sharing options...
Eyebrows Cat Posted April 11 Author Share Posted April 11 6 hours ago, faeran said: Thanks, we can't reproduce that in-house, but we should be able to see that crash happening in our reporting system, so hopefully we'll see what exactly is causing it for you. Attached is the crash report. Thank you. Debug 2024-04-11 10-40-46 AM.log Quote Link to comment Share on other sites More sharing options...
Eyebrows Cat Posted April 16 Author Share Posted April 16 The same crash occurs in multiple environments. Does this mean that problems that do not occur in your verification environment will not be supported? Quote Link to comment Share on other sites More sharing options...
x4ml Posted April 16 Share Posted April 16 On 4/11/2024 at 4:45 AM, Eyebrows Cat said: Attached is the crash report. Thank you. Debug 2024-04-11 10-40-46 AM.log 2.27 kB · 4 downloads Thank you for the provided log. We were able to reproduce the crash. The issue is related to the Japanese localization. Do you use the Japanese language? If yes, try not to use it. The bug will be fixed in the next beta. Quote Link to comment Share on other sites More sharing options...
Eyebrows Cat Posted April 16 Author Share Posted April 16 4 hours ago, x4ml said: Thank you for the provided log. We were able to reproduce the crash. The issue is related to the Japanese localization. Do you use the Japanese language? If yes, try not to use it. The bug will be fixed in the next beta. Thank you for your reply. Since the language setting is used in Japanese, it will be used in English until it is fixed in the next update. Quote Link to comment Share on other sites More sharing options...
faeran Posted April 17 Share Posted April 17 Beta 3 is out and should have a fix for what you were seeing. If you have time can you check and confirm? 1 Quote Link to comment Share on other sites More sharing options...
Eyebrows Cat Posted April 18 Author Share Posted April 18 16 hours ago, faeran said: Beta 3 is out and should have a fix for what you were seeing. If you have time can you check and confirm? I quickly tested it. I updated the two devices with the problem and followed the steps, and both worked fine. Thanks for the correction. 1 Quote Link to comment Share on other sites More sharing options...
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