When I try to import a rom /game from launchbox I get this message "There was an error while importing the game: Object reference not set to an instance of an object.", how can I fix it?

[samuraibcn]

When I try to import a rom from launchbox I get this message "There was an error while importing the game: Object reference not set to an instance of an object.", how can I fix it?

 

Object reference not set to an instance of an object.

App:     LaunchBox
Version: 13.16-beta-2
Theme:   Default
Type:    System.NullReferenceException
Site:    Void CloneSupportedInfo(System.Object, System.Object)
Source:  LaunchBox

   at Unbroken.LaunchBox.Windows.Desktop.MenuActions.DeletePlatformMenuAction.CloneSupportedInfo(Object , Object )
   at Unbroken.LaunchBox.Windows.Desktop.MenuActions.DeletePlatformMenuAction.OnSelect()
   at ErrorTag.DestroyTransformerVal(Object , ErrorTag )
   at Unbroken.LaunchBox.Windows.Desktop.MenuActions.DeletePlatformMenuAction.Go(String platformName, Window parent)
   at PredicateAdvisor.DestroyTransformerVal(String platformName, Window parent, PredicateAdvisor )
   at Unbroken.LaunchBox.Windows.Desktop.MenuActions.SidebarDeleteMenuAction.OnSelect()
   at ErrorTag.DestroyTransformerVal(Object , ErrorTag )
   at Unbroken.LaunchBox.Windows.Desktop.ContextMenus.SideBarMenu.<>c.OrderCommonCollection(Object sender, RoutedEventArgs args)
   at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
   at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
   at System.Windows.Controls.MenuItem.InvokeClickAfterRender(Object arg)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)

Recent Log:

   13:38:50 Exception

Edited August 26, 2024 by samuraibcn

[Retro808]

I deleted your other 2 posts about the issue. Please do not post the same issue multiple times. If you do not get an initial response to your first post just bump the post. 

Try force updating the Games DB Metadata. 

In LB >Tools >Download >Force Update Games Metadata

[samuraibcn]

I've done this several times and it still doesn't fix my problem. Any new solutions?

[Retro808]

Are you adding games via scan folder or selecting the files?

If you could provide the exact steps you are doing It would be helpful.