Sync wrong playtime/play count

[Omifi]

The sync feature is bugging out for me. It doesnt sync the same playtime/playcount from my pc to my android. For some games it doesnt sync at all and for others it seems to double them and for some its random. Iv tried uninstalling lb android, deleting all the folders and reinstalling aswell as deleting my lb database account and creating a new one but the problem remains. Anyone have any idea what could be wrong? Where does launchbox pull the sync data from?

[C-Beats]

57 minutes ago, Omifi said:

The sync feature is bugging out for me. It doesnt sync the same playtime/playcount from my pc to my android. For some games it doesnt sync at all and for others it seems to double them and for some its random. Iv tried uninstalling lb android, deleting all the folders and reinstalling aswell as deleting my lb database account and creating a new one but the problem remains. Anyone have any idea what could be wrong? Where does launchbox pull the sync data from?

You'll need to contact support@unbrokensoftware.com and give them your information. The data is stored in our databases and will need manually checked/cleared and so personal information may need to change hands to make that happen making that email address a far better place to do that than on the forums.

[Omifi]

On 9/10/2024 at 3:28 PM, C-Beats said:

You'll need to contact support@unbrokensoftware.com and give them your information. The data is stored in our databases and will need manually checked/cleared and so personal information may need to change hands to make that happen making that email address a far better place to do that than on the forums.

I thought making a new database accoung would be enough but iv sent an email to get my sync data cleared. Im hoping that will fix my issues, im still wondering what could cause this though. I noticed that the platform xml for playstation for example is "Sony Playstation" on android and just "Playstation" on my pc install, could that mess up the sync data?