Issues with activating license

[FriendlyFyre]

Hi - I bought a forever license back in 2017

I've just tried to add it to a new install of launchbox on my ROG Ally device
And I keep getting error messages saying the license is invalid or expired?

I've tried adding through both the Browse function, but also copy/pasting to the root folder


Any advice would be appreciated

Thanks

[FriendlyFyre]

To be clear - my license was the Forever Updates License
As you can see in my email below

[Retro808]

Contact the team at support@unbrokensoftware.com

They can help get license issues sorted there. 

[FriendlyFyre]

15 minutes ago, Retro808 said:

Contact the team at support@unbrokensoftware.com

They can help get license issues sorted there. 

Was about to go with your suggestion, but I managed to realise my mistake.

It appears I originally bought the Regular license in 2017, and later upgraded to a forever license in 2022

I believe the .xml file I was trying to use was the old expired Regular license, not the newer forever license that I bought

Once I downloaded the correct license, all seemed to work

Thankyou for your help though!

[Retro808]

Ah, good catch. Glad it's sorted.