LaunchBox 13.19 Big Box startup videos won't load

[leefaster]

Upgraded to 13.19 now bigbox startup video does not load. It goes straight to platforms. I have the folder startup in videos with the video file called startup in it. I am using the default theme. Any ideas?

This worked fine in 13.15 which i upgraded from

Edited February 16 by leefaster
added info

[AstroBob]

Hi @leefaster I've broken this out into a new topic, since after giving this a quick test, startup videos do appear to still be working correctly on our side.

To confirm how you need to have set this up

• Inside your LaunchBox\Videos folder, you need to create a directory called startup. 
• In that directory is where you place your startup videos (it doesn't matter what those are called)

If that isn't how you've got it setup, can you confirm what your directory setup looks like, and what you've named each of your folders and files?

Cheers,

[leefaster]

Hi Bob,

As I said in my original post in Launchbox\videos I have the folder named startup and in this the video which is named startup. I have rolled back to Launchbox 13.15 and everything works. Will probably stick with 13.15 as this seems stable on my Arcade Cab. Thanks for looking.

[Argasoth]

I am having the same issue. It used to work ok in 13.19 (as in it would do it most of the time) - I just updated to 13.20 and now I never get a start-up video. Videos are in C:\Lunchbox\video\startup\ and were working fine before the update.

 

Edited March 2 by Argasoth

[JimmyKudo]

Hello,

 

I am having this issue as well. Everything is set up correctly. Followed the YouTube video too to check for any errors.

[AstroBob]

Hi Folks, 

For those experiencing issues with startup videos after upgrading, it would be great if you could run the following steps to help us narrow down if the issue is with the LaunchBox app or specific LaunchBox builds, since we're unfortunately not able to reproduce this yet. 

Could you try: 

• Install a brand new LaunchBox build in a separate directory (but on the same drive as your current build). 
• Copy over your startup video to this new build, ensuring that in the LaunchBox\Videos folder, you need to create a directory called startup which contains your videos. 

If the startup videos work in this new build, it indicates there is an issue with your existing LaunchBox build, which will help us narrow down next steps.

Cheers,

 

[Jacobjacobs3]

I followed your steps and it did not help unfortunately. I also do not have the option to roll back anywhere that i can find. Thank you