AstroBob Posted Wednesday at 04:49 AM Posted Wednesday at 04:49 AM 📣 Introduction Hey everyone! Those of you who've joined our streams recently may have seen us refer to a platform called FeatureBase, and today we’re excited to announce the official kickoff! Going forward, we’ll be moving away from BitBucket and using FeatureBase to manage feature requests, bug reports, and certain aspects of our documentation. ❓ Why are we switching platforms? Long-time users may remember we’ve previously used BitBucket to catalogue feature requests and bug reports. After 10 years, that platform has simply become unmanageable and no longer meets our needs. FeatureBase offers everything we’ve been missing—and more. Here’s what it brings: SSO login with your existing LaunchBox Games Database account. No more separate Atlassian registration. Improved tracking and voting tools, giving users better insight into what’s being worked on and allowing you to vote based on importance, usage, and urgency. Greater transparency with public statuses so you can follow feature and bug progress in real time. Integrated help center, tying documentation, bugs, and features together in one central location (WIP) 🔁 What about my old feature requests and bug reports? Feature Requests We won’t be porting over all feature requests from the old system, but we are reviewing the most popular ones and bringing them into FeatureBase. If there’s a request you feel strongly about, please consider resubmitting it in the new system! We understand this may cause some frustration, especially since votes from the old system won’t carry over. That said, after 10 years, the old list had become cluttered with duplicates, outdated ideas, and requests that no longer reflect the current direction of the platform. Starting fresh gives us—and you—a better opportunity to highlight what really matters today, using a system that’s far more visible, interactive, and easier to navigate. Your input will have more impact than ever before, and we’re excited to build a more transparent and community-driven roadmap together. Bug Reports We will not be migrating ANY existing bug reports. Many of them are likely outdated, already resolved, or no longer relevant to the current version of LaunchBox. We know this may be disappointing to those who took the time to report issues in the past, however, to ensure accuracy and focus, we want to start fresh with reports that reflect the current user experience. If you’re still encountering a bug, please resubmit it in the new system so we can investigate it fully with up-to-date context. Your reports remain incredibly valuable, and this new workflow will help us address them more efficiently and directly. 🔄 What happens when I submit a feature request or bug report in the new system? Feature Requests When you submit a request, our team may reach out with follow-up questions to better understand your use case. This helps us shape a clear and useful request for the community. Once it’s ready, we’ll publish it to the board so other users can vote, discuss, and add their own use cases. You can view the various boards, upvote, and add your own comments to existing requests. We encourage users to provide lots of use-cases, so that the team has a better understanding on how the feature will enhance everyone's user experience and address specific needs. 🚨 Please Note: Before submitting feature requests, please ensure one doesn't already exist. If it does, please add your requests to this existing one, rather than creating a new one. The system has tools in place to help recognize duplicates and will prompt you before submission if one already exists You can review similar posts or help articles before submitting a new request Bug Reports Bug submissions are handled privately between you and our team to ensure direct attention. You may be asked for additional context or steps to reproduce the issue—please include as much detail as possible! We’ll also use the Bug Reports board to track known issues, so we recommend checking there before submitting a new report. 📚 What about documentation? You’ve probably noticed that LaunchBox has never had an official help center. Instead, we’ve relied on YouTube tutorials and forum posts—many of which have become outdated as the emulation landscape continues to evolve. We’re now building a proper, searchable help center filled with up-to-date tutorials, FAQs, and guides. This is an important step toward offering more consistent and accessible support for all users. While there isn’t a huge amount of content available just yet, we’re actively working on it—and you’ll start seeing it referenced more often by our team. This new help center will serve as a reliable starting point for users seeking answers to specific questions, and it even includes some helpful AI integrations to quickly surface solutions to common problems. You can view the help center here. 🤷 Why should I care? We understand change is tricky, and we want to ensure this new platform and process provides a much better experience for our users. To summarize some of the advantages we're excited about: SSO login using your LaunchBox account (no extra account needed) Better searching and filtering of requests (top, trending, recent) Enhanced tools for developer and user collaboration Centralized, official documentation that’s easy to access 💬 What about the LaunchBox forum? The LaunchBox forum will continue to live alongside FeatureBase. They’ll serve different purposes, side by side: FeatureBase – For feature requests, bug reports, and read-only documentation LaunchBoxForum – For community discussions, user troubleshooting, file sharing, collaboration, and open conversations 🚀 Okay, I’m sold. How can I contribute? You can access the portal here: Feedback Portal https://feedback.launchbox.gg/ Also accessible via the HELP & SUPPORT link at the top of this page, and within the LaunchBox application Documentation Portal https://feedback.launchbox.gg/help We will continue to iterate on this process, so please let us know if you think there's anything we could add or improve on. 4 1 Quote
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