LaunchBox launching error

[rfederer]

Object reference not set to an instance of an object.

App:     LaunchBox
Version: 13.21
Theme:   Default
Type:    System.NullReferenceException
Site:    System.Collections.Generic.Dictionary`2[System.String,System.String] GetInstalledAppIds()
Source:  Unbroken.LaunchBox.Windows

   at Unbroken.LaunchBox.Windows.Integrations.Gog.Gog.GetInstalledAppIds()
   at Unbroken.LaunchBox.Windows.Desktop.Processes.Scanning.ScanForInstalledGames()
   at DicQueue.RateInvalidModel(DicQueue)
   at LaunchBox.Filter.TokenizerStrategyFilter.ReadTypeInvocation(Boolean& task)
   at DescriptorInstance.RateInvalidModel(Boolean& task, DescriptorInstance)
   at Unbroken.LaunchBox.Windows.Desktop.App..ctor()
   at Unbroken.LaunchBox.Windows.Desktop.Program.Main(String[] args)

Recent Log:

   21:26:18 Exception

>>>>>
- Windows 10
- I uninstalled LaunchBox
- I ran Ccleaner
- I deleted all the registry keys still present
- I reinstalled, and when launching the software, the error still appears
Please, can you help me?

I paid $80 for this software, and I've been waiting 6 months for the correct fix.

 

[C-Beats]

2 minutes ago, rfederer said:

Object reference not set to an instance of an object.

App:     LaunchBox
Version: 13.21
Theme:   Default
Type:    System.NullReferenceException
Site:    System.Collections.Generic.Dictionary`2[System.String,System.String] GetInstalledAppIds()
Source:  Unbroken.LaunchBox.Windows

   at Unbroken.LaunchBox.Windows.Integrations.Gog.Gog.GetInstalledAppIds()
   at Unbroken.LaunchBox.Windows.Desktop.Processes.Scanning.ScanForInstalledGames()
   at DicQueue.RateInvalidModel(DicQueue)
   at LaunchBox.Filter.TokenizerStrategyFilter.ReadTypeInvocation(Boolean& task)
   at DescriptorInstance.RateInvalidModel(Boolean& task, DescriptorInstance)
   at Unbroken.LaunchBox.Windows.Desktop.App..ctor()
   at Unbroken.LaunchBox.Windows.Desktop.Program.Main(String[] args)

Recent Log:

   21:26:18 Exception

>>>>>
- Windows 10
- I uninstalled LaunchBox
- I ran Ccleaner
- I deleted all the registry keys still present
- I reinstalled, and when launching the software, the error still appears
Please, can you help me?

I paid $80 for this software, and I've been waiting 6 months for the correct fix.

 

It doesn't correct the issue but you've been given work arounds to utilize so that you can at least open/use the app. As a refreshing you can navigate to \\LaunchBox\Data\Settings.xml and then look for <GogAutoImport> and set the value in the brackets to "Off" (without quotes) to stop this error from occurring on startup.

[C-Beats]

Also if you haven't please post a bug report for this issue using the Help & Support > Report a Bug link at the top of this web page so that we don't lose it in the shuffle.

[rfederer]

Il y a 22 heures, C-Beats a dit :

Cela ne résout pas le problème, mais des solutions de contournement vous ont été proposées pour pouvoir au moins ouvrir et utiliser l'application. Pour vous rafraîchir la mémoire, accédez à \\LaunchBox\Data\Settings.xml, recherchez <GogAutoImport> et définissez la valeur entre parenthèses sur « Off » (sans les guillemets) pour empêcher cette erreur de se produire au démarrage.

Thank you. But I already answered you previously. This solution doesn't work since I don't have a "Settings.xml" file.

[rfederer]

22 hours ago, C-Beats said:

Also if you haven't please post a bug report for this issue using the Help & Support > Report a Bug link at the top of this web page so that we don't lose it in the shuffle.

Great, thanks, I'll try that. I thought I was in the right place to address the request directly to the developers, but there's one more step.

[C-Beats]

7 minutes ago, rfederer said:

Thank you. But I already answered you previously. This solution doesn't work since I don't have a "Settings.xml" file.

Attached is default settings with all auto-imports disabled. Extra this to the root LaunchBox folder and then start the app.

Data.zip

[rfederer]

Amazingly, it worked, and I was able to add games. Then I restarted, and I got a new error message:

App:     LaunchBox
Version: 13.21
Theme:   NOT SET
Type:    System.NullReferenceException
Site:    System.Collections.Generic.Dictionary`2[System.String,System.String] GetAllApplicationPaths()
Source:  Unbroken.LaunchBox.Windows

   at Unbroken.LaunchBox.Windows.Integrations.Gog.Gog.GetAllApplicationPaths()
   at CodeProducerWatcher.FindDataSchema(CodeProducerWatcher)
   at Unbroken.LaunchBox.Windows.Data.DataManager.PostMetaProcessor()
   at RepositoryHelperWatcher.FindDataSchema(Object, RepositoryHelperWatcher)
   at Unbroken.LaunchBox.Windows.Data.DataManager.MoveMetaProcessor(Boolean isvalue, Boolean containstoken)
   at TagEventWatcher.FindDataSchema(Object, Boolean isvalue, Boolean containstoken, TagEventWatcher)
   at Unbroken.LaunchBox.Windows.Data.DataManager..ctor(Boolean bare, Boolean settingsOnly)
   at Unbroken.LaunchBox.Windows.Desktop.App..ctor()
   at Unbroken.LaunchBox.Windows.Desktop.Program.Main(String[] args)

Recent Log:

   20:07:06 Exception

[rfederer]

In Settings.xml, I have the correct spelling (I didn't need to change it):
<GogAutoImport>Off</GogAutoImport>

[rfederer]

In the Data folder, I tested the 8 "clean" files with the 10 "post-launch" files.
The error always comes back: when renaming ".old".
However, in this Data folder, there is also a "Platforms" folder:
- in the clean version, there is no file inside
- but in the post-launch version, there is a file
It's this file that's causing the problem, in any case:
- if I leave it, the error message appears and LaunchBox crashes
- if I rename it to ".old", LaunchBox launches perfectly