Big Box Periodically Freezing Completely

[jroeser637]

Hi there! I am having an issue where, when running Big Box, it will occasionally freeze completely. It has never happened when I'm in the middle of a game or browsing through the menu or anything. Rather, I'll leave Big Box running on my arcade and about once or twice a week, I find that it is completely frozen. No sounds, I can't select or navigate the menu system...nothing.

Typically what I found I can do as a "solution" is to remote desktop (RDP) into the arcade from another machine, press the up or down arrows to move the menu (from the machine I am remoting in from), then log back into the arcade locally. I have absolutely no idea why this works.

Does anyone have any idea why this keeps happening, and what I can do to prevent this? At the very least, I am looking for an option where I can either:
A.) Prevent this from happening completely.
B.) Have some program detect when this happens and somehow correct it.

My arcade is using Big Box on a Windows 11 Pro mini-PC. The specs for the mini PC are as follows (https://www.amazon.com/gp/aw/d/B0B1ZGM6HG?ref=ppx_pop_mob_b_asin_title&th=1😞

• CPU: Intel Celeron J4105 up to 2.5GHz
• Operating system: Pre-installed Windows 11
• RAM: 12GB DDR4 2666MHz
• ROM: 256 GB M.2 2242 NGFF SSD 550MB/s
• WiFi: Dual band WiFi 2.4+5.0G (802.11ac)
• Graphics/GPU: Intel Graphics 600
• 2xHDMI support 4K Ultra HD
• Equipped with M.2 SSD slot (supports extended 2TB)
• Support expanded 2.5-inch 2TB HDD

Any ideas or suggestions would be greatly appreciated!

Edited Friday at 02:50 AM by jroeser637

[faeran]

Are you able to provide which version of LaunchBox you are on, which theme you are using in Big Box, the version of the theme, where you got the theme, and which Video Playback engine you are using in Big Box (under System Menu > Options > Videos). Also, are you running anything in Big Box when it happens, Attract Mode or Screensavers. Is there a particular section in Big Box you are leaving it in when this happens. Does your computer go to sleep or monitors turning off after a certain time, or are there any power options that you have that turns off pieces of your computer, like USB ports, network, hard drives, things like that?

[jroeser637]

Thank you so much for taking the time to try and help me!!! Here are the answers to your questions:

LaunchBox Version: 13.22
Big Box Theme: StationEmulation
Theme Version: 1.4
Where I Got the Theme: I believe I just downloaded it from the "Available - All" area from Manage Themes in the System Menu.
Video Playback Engine: VLC (deprecated)
Running anything in Big Box when it happens: Nope; I am not using Attract Mode or Screen Savers
Big Box Section that I am leaving it in when it happens: Not any one specific section; I don't have the system menu or anything like that open. It's just at the user level where you can select games or systems.
Does my computer go to sleep or monitors turn off after a certain time: Nope, I am using a TV rather than a monitor. And I have the settings all set to "Never" for for hibernating, sleeping, and turning off my screen.

Any power options that turn off pieces of my computer, like USB ports, network, hard drives, etc.?: I went to Device Manager and checked my USB ports, network card, and HID devices. I did see that a few of them were set to "Allow the computer the computer to turn off this device to save power". I feel like I have already configured this option before, but I went and unchecked that option again anyways. It's certainly possible I have missed it with all the configurations I've made. I'll report back within a week to see if that was culprit.

In the mean time, based on the information I've given, is there anything else I should be checking, updating, or doing? Thank you again for your help!