Recent games on Steam failing to download trailer

[Rhinoceritis]

I'm getting 404 error when attempting to download trailers for most recent releases that I've tried with the metadata downloader. I'm able to download trailers without error for all older releases. Here's some examples of failed ones: Fellowship, Ball X Pit, Absolum, Ninja Gaiden: Ragebound, Strange Antiquities

[Rhinoceritis]

Seems to be for every new trailer, including ones for older games, that has been released since mid-September or so. For example I get the 404 error when trying to download the trailer for Marvel Rivals. Is anyone else experiencing this issue?

Edited October 28 by Rhinoceritis

[skizzosjt]

Hi @Rhinoceritis I ran into this as well with a game that released on October 23rd 2025 (so just last week), "Tormented Souls 2". I was like....🤷‍♂️....never seen this error before!

there is likely something going on then with LB. maybe they (Steam/Valve) changed the format of the video's path, something that would impact how LB determines what to use for the download URL. but if you're having this issue too, and also think it's for new games, I would so far agree with that assessment. It at least aligns with my experience so far. I tried redownloading a handful of videos I already had and none of them had an issue. The only one that had the error and didn't download was the newest game I have bought, which is Tormented Souls 2. I don't have other new games to test with but I can make entries of the games you mentioned just for testing to see if it also gives me issues. You could try the same with Tormented Souls 2.

 

For a temp workaround I made use of "yt-dlp" but also needed (I already this though) "FFmpeg" because downloading the video using yt-dlp WITHOUT telling yt-dlp where FFmpeg existed, it would create unmerged separate files/tracks. ie one file would be the audio track, the other file would be the video track...lulz....not very useful. Once configured right, in my case telling it where FFmpeg lived, it worked as intended giving me a video file I could actually use that had both audio and video in one file. I noticed it downloaded it as mp4 format rather than what I expected which was webm. Not sure if that is normal or based on however I setup (or in reality, lack thereof) yt-dlp though.

[skizzosjt]

yup, every game you mentioned gives me the same error. for reference for devs, this is the error we see. this issue will need to be addressed. 

[spiritedusual]

On 10/28/2025 at 11:38 PM, skizzosjt said:

yup, every game you mentioned gives me the same error. for reference for devs, this is the error we see. this issue will need to be addressed. 

what version are you on? Newest beta? 

[Rhinoceritis]

9 hours ago, spiritedusual said:

what version are you on? Newest beta? 

I'm on the newest beta. Is it working for you?

[skizzosjt]

On 11/7/2025 at 11:08 AM, Rhinoceritis said:

I'm on the newest beta. Is it working for you?

 

On 11/7/2025 at 1:33 AM, spiritedusual said:

what version are you on? Newest beta? 

I'm on newest beta 13.25 beta-2 and it doesn't work for "new" games from Steam, or older games with "new" trailers. I first noticed it on the beta-1 version of 13.25

 

so to explain, marvel rivals is an "old" game released in dec 2024....but it has a recent/new trailer that appears to be made to highlight new DLC or something happening in Oct 2025....so this is a new trailer video uploaded for that and is impacted by this bug. that was a really good catch on your end Rhinoceritis I think! it's not technically just new games, it's any game that has a new trailer!

 

[spiritedusual]

4 hours ago, skizzosjt said:

 

I'm on newest beta 13.25 beta-2 and it doesn't work for "new" games from Steam, or older games with "new" trailers. I first noticed it on the beta-1 version of 13.25

 

so to explain, marvel rivals is an "old" game released in dec 2024....but it has a recent/new trailer that appears to be made to highlight new DLC or something happening in Oct 2025....so this is a new trailer video uploaded for that and is impacted by this bug. that was a really good catch on your end Rhinoceritis I think! it's not technically just new games, it's any game that has a new trailer!

 

The creator of the steam scrapper updated recently and I was able to download new trailers. 

 

If this is an issue with the newest beta maybe try sharing it in the beta thread to get some exposure to the team? 

[skizzosjt]

15 hours ago, spiritedusual said:

The creator of the steam scrapper updated recently and I was able to download new trailers. 

 

If this is an issue with the newest beta maybe try sharing it in the beta thread to get some exposure to the team? 

I understand why, but, you're making an assumption. I noticed it when I noticed it due to when the game came out and when I buy it. Just happen to align with being on a beta release. problem exists on previous non beta versions too which is why I don't make a beta thread post 

 that plugin doesn't work to download the video of the games we mentioned. I had already tried. It will download the same videos that LaunchBox does natively, and it cannot download the videos that we mentioned LaunchBox cannot download natively. Suspiciously there is a lot of info out there about Valve/Steam recently changing how trailers are stored. ie method and syntax to download these videos has likely changed. we are getting 404 errors, the "video" the frontend/plugin is trying to download literally doesn't exist because method and typical URL may have changed for any new trailer being added....that's my theory for the time being. 

Adding Mortal Kombat Legacy Collection to the list of games that give the 404 error when trying to download their video.