Launchbox crashing when importing media

[Blackstar00]

When i try to download images or videos launchbox crashes.

(Edit/EditMetadata/Media  Choose images or video, click on "download media" then crash)
This only happens on Windows Platform

Object reference not set to an instance of an object.

App:     LaunchBox
Version: 13.24
Theme:   Old Default
Type:    System.NullReferenceException
Site:    System.String GetTrailerVideoUrl(Unbroken.LaunchBox.Windows.SteamGame)
Source:  Unbroken.LaunchBox.Windows

   at Unbroken.LaunchBox.Windows.SteamGame.GetTrailerVideoUrl(SteamGame game)
   at Unbroken.LaunchBox.Windows.Desktop.ViewModels.DownloadImagesViewModel.MaintainVisualWrapper()
   at Unbroken.LaunchBox.Windows.Desktop.ViewModels.DownloadImagesViewModel.<>c.OptimizeGlobalSorter(Action action)
   at Unbroken.LaunchBox.Windows.Threading.<>c__DisplayClass13_1`1.TrackDetailedFactoryNotifier()
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
--- End of stack trace from previous location ---
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)

Recent Log:

   6:08:12 PM Exception

Debug 2025-12-07 05-43-48 PM.log

[JoeViking245]

1 hour ago, Blackstar00 said:

When i try to download images or videos launchbox crashes.

This is a known issue.

https://feedback.launchbox.gg/p/launchbox-error-when-attempting-to-download-video-media-from-steam

[JoeViking245]

That said... it should be resolved in the latest beta release.

 

[Blackstar00]

Thanks for the reply,i'll try the beta when it becomes available.