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Posted

Hi, 

I'm in 13.18 and since this version it's impossible to update cause when I do Launchbox and Bigbox refuse to launch.

Any idea to solve it ?

Thx

Posted (edited)

You can try a fresh install of the new version in a new location, then copy the data and images folders to the new install location then you should be fine.  Also if you have themes copy those folders as well, LBthemes is for Launchbox themes and just themes is Big Box. 

Edited by Jayinem
Posted

I installed a fresh version on another disk and same result, I found this error on windows log

 

Nom de l’application défaillante LaunchBox.exe, version : 13.25.0.0, horodatage : 0x69340000
Nom du module défaillant : KERNELBASE.dll, version : 10.0.19041.1889, horodatage : 0xe9ede6d6
Code d’exception : 0xc0000602
Décalage d’erreur : 0x000000000010fb62
ID du processus défaillant : 0x7e4
Heure de début de l’application défaillante : 0x01dc945dc63319ee
Chemin d’accès de l’application défaillante : D:\LaunchBox\Core\LaunchBox.exe
Chemin d’accès du module défaillant: C:\Windows\System32\KERNELBASE.dll
ID de rapport : 6a5a03b5-7318-4a32-8d4c-be99bc663e63
Nom complet du package défaillant : 
ID de l’application relative au package défaillant : 

 

Posted
20 minutes ago, atalec said:

I installed a fresh version on another disk and same result, I found this error on windows log

 

Nom de l’application défaillante LaunchBox.exe, version : 13.25.0.0, horodatage : 0x69340000
Nom du module défaillant : KERNELBASE.dll, version : 10.0.19041.1889, horodatage : 0xe9ede6d6
Code d’exception : 0xc0000602
Décalage d’erreur : 0x000000000010fb62
ID du processus défaillant : 0x7e4
Heure de début de l’application défaillante : 0x01dc945dc63319ee
Chemin d’accès de l’application défaillante : D:\LaunchBox\Core\LaunchBox.exe
Chemin d’accès du module défaillant: C:\Windows\System32\KERNELBASE.dll
ID de rapport : 6a5a03b5-7318-4a32-8d4c-be99bc663e63
Nom complet du package défaillant : 
ID de l’application relative au package défaillant : 

 

Did u install the required .NET framework?

LaunchBox requires .NET. Download and install the latest version:

Posted

Sorry but I always have my issue with version after 13.18. seems to be a kernelbase.dll error.

I re installed my windows and .net etc.... 

I don't know what could I do to solve it

Please

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