Retro Achievements website down, causing Launchbox to crash when loading achievement data

[Lithium1988]

Hey there,

I'm new on Launchbox Just found my first Error which i was not able to fix

So when i start launchbox, everything is just fine till i click on any object on the screen (i mean the games i have just imported)

When i do so, i get this error message:

Unexpected character encountered while parsing value: E. Path '', line 0, position 0.

App:     LaunchBox
Version: 7.15
Type:    Newtonsoft.Json.JsonReaderException
Site:    Boolean ParseValue()
Source:  Newtonsoft.Json

   at Newtonsoft.Json.JsonTextReader.ParseValue()
   at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.ReadForType(JsonReader reader, JsonContract contract, Boolean hasConverter)
   at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.Deserialize(JsonReader reader, Type objectType, Boolean checkAdditionalContent)
   at Newtonsoft.Json.JsonSerializer.DeserializeInternal(JsonReader reader, Type objectType)
   at Newtonsoft.Json.JsonConvert.DeserializeObject(String value, Type type, JsonSerializerSettings settings)
   at Newtonsoft.Json.JsonConvert.DeserializeObject[T](String value, JsonSerializerSettings settings)
   at (String , String )
   at Unbroken.LaunchBox.RetroAchievements.RetroAchievementsApi.GetConsoles(String username, String apiKey)
   at (String , String , String , String )
   at Unbroken.LaunchBox.RetroAchievements.RetroAchievementsApi.GetGameInfoWithProgress(String username, String apiKey, String gameName, String platformName)
   at (<>c__DisplayClass80_0 )
   at Unbroken.LaunchBox.Desktop.Drawing.GameDetailsGui.<>c__DisplayClass80_0.<RefreshImage>b__0()
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading.ThreadHelper.ThreadStart()

Recent Log:

   13:04:38 Music.Pause Start
   13:04:38 Music.Prepare Start
   13:04:38 Music.Kill Start
   13:04:38 Music.Kill Finished
   13:04:38 Music.NotifyTrackList Start
   13:04:38 Music.NotifyTrackList Invoke
   13:04:55 GameDetailsGui.RedrawDetails Start
   13:04:55 GameDetailsGui.RedrawDetails Before ShowDetailRating
   13:04:55 GameDetailsGui.RedrawDetails Before ShowDetailFileName
   13:04:55 GameDetailsGui.RedrawDetails Before ShowDetailCustomFields
   13:04:55 GameDetailsGui.RedrawDetails Before ShowDetailLastPlayed
   13:04:55 GameDetailsGui.RedrawDetails Before ShowDetailNotes
   13:04:55 GameDetailsGui.RedrawDetails Before ShowDetailDates
   13:04:55 GameDetailsGui.RedrawDetails End
   13:04:55 Music.Play Start
   13:04:55 Music.Kill Start
   13:04:55 Music.Kill Finished
   13:04:55 Music.Play Empty Music Path
   13:04:55 Music.NotifyTrackList Start
   13:04:55 Music.NotifyTrackList Invoke
   13:04:55 Exception

 

stack overflow... sry

I can still scroll the lists and i can browse the option but when i try to click anything, the problem is showing.

Any advice for that?

Thx!

[gavatron]

I wasn't getting this error this morning, but I'm sure getting it now. Every time I open Launchbox and select a game/

[Lithium1988]

Don't think so, why should that happen?

In my case, I think there is a problem with a path that i pased some how wrong... cause its says that the path "E." ist found cause it should be "E:"...

but i don't know where i should look for that

[gavatron]

I have Launchbox 7.16 installed on my OneDrive and I haven't altered any paths since this morning (approximately 10 hours ago), so I don't think paths are the issue. I get the exact same error though - Launchbox opens without an issue, I select a game and bang - the error pops.

[neil9000]

Hello to you both and welcome. I notice in the error message you are on Launchbox 7.15, the current version is 7.16 so you could try updating, it may make no difference but its always good to stay current as bugs get squished all the time. Also are either of you using any plugins?

 

[gavatron]

I have a feeling it might be retroachievements...

Quote

Unbroken.LaunchBox.RetroAchievements.RetroAchievementsApi.GetConsoles(String username, String apiKey

 

[gavatron]

Thanks niel! No plugins here except for being logged in to RetroAchievements and EmuMovies if that counts?

[neil9000]

Yeah was about to say, I see a retroachievements error there, and there site is down at the moment.

[neil9000]

Try logging out of retro achievements and see if it still crashes.

[gavatron]

Here's the error I receive:

Quote

Unexpected character encountered while parsing value: E. Path '', line 0, position 0.

App:     LaunchBox
Version: 7.16
Type:    Newtonsoft.Json.JsonReaderException
Site:    Boolean ParseValue()
Source:  Newtonsoft.Json

   at Newtonsoft.Json.JsonTextReader.ParseValue()
   at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.ReadForType(JsonReader reader, JsonContract contract, Boolean hasConverter)
   at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.Deserialize(JsonReader reader, Type objectType, Boolean checkAdditionalContent)
   at Newtonsoft.Json.JsonSerializer.DeserializeInternal(JsonReader reader, Type objectType)
   at Newtonsoft.Json.JsonConvert.DeserializeObject(String value, Type type, JsonSerializerSettings settings)
   at Newtonsoft.Json.JsonConvert.DeserializeObject[T](String value, JsonSerializerSettings settings)
   at (String , String )
   at Unbroken.LaunchBox.RetroAchievements.RetroAchievementsApi.GetConsoles(String username, String apiKey)
   at (String , String , String , String )
   at Unbroken.LaunchBox.RetroAchievements.RetroAchievementsApi.GetGameInfoWithProgress(String username, String apiKey, String gameName, String platformName)
   at (<>c__DisplayClass80_0 )
   at Unbroken.LaunchBox.Desktop.Drawing.GameDetailsGui.<>c__DisplayClass80_0.<RefreshImage>b__0()
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading.ThreadHelper.ThreadStart()

Recent Log:

   10:28:26 PM Music.Pause Start
   10:28:26 PM Music.Prepare Start
   10:28:26 PM Music.Kill Start
   10:28:26 PM Music.Kill Finished
   10:28:26 PM Music.NotifyTrackList Start
   10:28:26 PM Music.NotifyTrackList Invoke
   10:28:27 PM Music.Pause Start
   10:28:27 PM Music.Prepare Start
   10:28:27 PM Music.Kill Start
   10:28:27 PM Music.Kill Finished
   10:28:27 PM Music.NotifyTrackList Start
   10:28:27 PM Music.NotifyTrackList Invoke
   10:28:29 PM GameDetailsGui.RedrawDetails Start
   10:28:29 PM GameDetailsGui.RedrawDetails Before ShowDetailRating
   10:28:29 PM GameDetailsGui.RedrawDetails Before ShowDetailFileName
   10:28:29 PM GameDetailsGui.RedrawDetails Before ShowDetailCustomFields
   10:28:29 PM GameDetailsGui.RedrawDetails Before ShowDetailLastPlayed
   10:28:29 PM GameDetailsGui.RedrawDetails Before ShowDetailNotes
   10:28:29 PM GameDetailsGui.RedrawDetails Before ShowDetailDates
   10:28:29 PM GameDetailsGui.RedrawDetails End
   10:28:29 PM Music.Play Start
   10:28:29 PM Music.Kill Start
   10:28:29 PM Music.Kill Finished
   10:28:29 PM Music.Play Empty Music Path
   10:28:29 PM Music.NotifyTrackList Start
   10:28:30 PM Music.NotifyTrackList Invoke
   10:28:31 PM Exception

 

[gavatron]

I logged out of both emumovies and retroachievements and no crash. Well there you go. I wonder what changed?

[neil9000]

Yeah I am getting the same error on 8.0 beta 5 and it was fine last night.

Ill tag Jason here to make him aware.

@Jason Carr it looks like if RetroAchievements goes down that it crashes Launchbox as its trying to log into a non available service, you may want to add some code so that it doesn't crash the program if the server isn't reachable.

[Lithium1988]

Yea great! Got it!

The retroachievements DB is currently down

So launchbox trys to show up the Achievments for the game but crashes because there is nothing to connect

Thx for that Help

[neil9000]

1 minute ago, gavatron said:

I logged out of both emumovies and retroachievements and no crash. Well there you go. I wonder what changed?

the Retro achievements website is currently offline so I expect that is why.

[gavatron]

Cheers neil and thanks for your help!

[Lithium1988]

Yea would be great if Jason could just handle Launchbox not to crash when any source is offline

[neil9000]

2 minutes ago, Lithium1988 said:

Yea would be great if Jason could just handle Launchbox not to crash when any source is offline

Yeah, I have just messaged him in our discord about it as well, but he is in the US so asleep no doubt, and its Saturday, so hopefully he can put out a quick fix, if he does you would need to update to the beta for the time being, but retro achievements may be back up by then anyway. This is the first time that retro achievements has gone down since it was integrated into Launchbox, hence this bug not being spotted before.  

[neil9000]

Well glad we figured out what the issue is, and I can only apologise for the inconvenience. I'm sure once Jason is aware hell get it fixed in no time.  

[neil9000]

@Lithium1988 if you don't mind I'm going to edit the title of this thread so that it more describes the issue as we know now what it is. Just to help anyone else coming here with the same issue.

[Lithium1988]

Of course do it! I just forgot about to do it by myself

Edited February 3, 2018 by Lithium1988