bigbox - blackscreen appearing multiple times

[sqdz]

Hi all!

I just got bigbox yesterday, and i'm currently facing to this issue :

- Every 4 or 5sec I got a blackscreen in BigBox
- I had a look on Google for a similar issue, but I cannot find anything ?
- My screen is ultrawide
- I tried different theme, but same issue.
- It's a new computer, windows updated + latest drivers downloaded (ATI 5700XT) 
- update: I got the same issue with Kodi ?

Is there is any logs to troubleshoot this ? any ideas ?

Thanks in advance for your help!
ps: that very cool tool!

Edited September 23, 2019 by sqdz

[Mr. RetroLust]

Have you tried turning off the monitor and pc and unplug your hdmi/dvi/vga cable from both sides and replug them again? Some times it's these simple things that causes these issues.

[sqdz]

@Mr. RetroLust

 you were right, it works!

- Start Kodi or BigBox
- Unplug / plug HDMI cable of the computer.

I think the error message I got was "out of range", so probably a resolution issue ?

Thank for your help, very appreciate!

Edited September 23, 2019 by sqdz

[Mr. RetroLust]

Good to hear  But do remember never to plug/unplug while powered on, I broke a monitor once by using an analogue hdmi switch box, thing is HDMI makes a "handshake" to communicate between the display and device, the worst thing that can happen is when the "Edid" (https://en.wikipedia.org/wiki/Extended_Display_Identification_Data) gets corrupted which happened to me, caused the monitor to only display a small portion of the screen, as if it was stuck on one resolution. I have to admit I was switching quite a lot with that switch box but still something to learn from.