Launchbox Not Pulling EmuMovie Videos

[walibe]

Hi, I am having difficulty getting Launchbox to find videos from EmuMovies when adding ROMs etc. The option for the videos just doesn't appear, only artwork etc. I am both a launchbox subscriber and EmuMovies Support/ Premium account (the account shows as a Supporter too) holder and am able to download the movies using EmuMovies Sync App but its a pain in the bum compared to the automated method launchbox should have built in. Does anyone have any ideas? Running on Windows 10 64bit with the latest (as of two days ago) version of launchbox/bigbox. Its the same if I go back to download media wizard afterwards. The strange thing is, if I then click any Game and manually go to edit its data, and click Download Images/Media, the Video-Gameplay (High Quality) option is already there and ticked and if I then click download will then download the videos successfully. Thats great, but I don't want to do this one at a time.

[neil9000]

Your image is showing media for our database, the next screen is for emumovies. Also make sure you are actually logged into your emumovies account in Launchbox.

[walibe]

Sorry I uploaded the wrong screenshot, the next screen for emumovies just has the artwork. I am logged in. I am just about to install this on my iMac or MacBook to see if the same thing happens. 

[neil9000]

1 minute ago, walibe said:

Sorry I uploaded the wrong screenshot, the next screen for emumovies just has the artwork. I am logged in. I am just about to install this on my iMac or MacBook to see if the same thing happens. 

Options for videos show just fine here.

[walibe]

Ok, the install on my Mac is pulling just fine as expected. I'm just going to reinstall for the arcade cabinet, I think it's the quickest solution. Thanks for your speedy replies!