New version 11.2 released not working

[im_etten]

I was working on setting up my PC and I was prompted to complete an update. The update appeared to install Launchbox and I did not get any errors. Now I am unable to get LaunchBox or BigBox to load. When I click on the shortcut or select the app nothing happens.

 

Is there a bug with the new update?

[Jason Carr]

Hi etten, as far as we know, the new update should be working properly. What version of Windows are you running? Were you prompted to download and install .NET Core?

[im_etten]

Win 10 x64. 

Yes, prompted to download and install .NET core. Everything seemed to install fine. I can't get either program to load. I don't see either program in add/remove programs. I was hoping I could repair it from there. I tried the uninstall option under the Launchbox program and it did not load. 

[Jason Carr]

Can you try running LaunchBox\Core\LaunchBox.exe to see if that works?

[Jason Carr]

Also, do you have any anti-virus or anti-malware apps running?

[luvablemarmot]

Windows 10 also.

I see the same also. Log from event viewer:

Log Name:      Application
Source:        Application Error
Date:          8/24/2020 4:29:17 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      DESKTOP-AUJB4A
Description:
Faulting application name: LaunchBox.exe, version: 11.3.0.0, time stamp: 0x5ee99cfc
Faulting module name: KERNELBASE.dll, version: 10.0.19041.423, time stamp: 0xed02c0bc
Exception code: 0xe0434352
Fault offset: 0x0000000000023e49
Faulting process id: 0x16c4
Faulting application start time: 0x01d67a553c61eb45
Faulting application path: C:\Users\User\LaunchBox\Core\LaunchBox.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 72ba88fe-6384-4042-9c14-384c29ed34ea
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>100</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2020-08-24T20:29:17.2730254Z" />
    <EventRecordID>1070</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>DESKTOP-AUJTB7P</Computer>
    <Security />
  </System>
  <EventData>
    <Data>LaunchBox.exe</Data>
    <Data>11.3.0.0</Data>
    <Data>5ee99cfc</Data>
    <Data>KERNELBASE.dll</Data>
    <Data>10.0.19041.423</Data>
    <Data>ed02c0bc</Data>
    <Data>e0434352</Data>
    <Data>0000000000023e49</Data>
    <Data>16c4</Data>
    <Data>01d67a553c61eb45</Data>
    <Data>C:\Users\User\LaunchBox\Core\LaunchBox.exe</Data>
    <Data>C:\Windows\System32\KERNELBASE.dll</Data>
    <Data>72ba88fe-6384-4042-9c14-384c29ed34ea</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>

[im_etten]

3 minutes ago, Jason Carr said:

Can you try running LaunchBox\Core\LaunchBox.exe to see if that works?

This did not work.

 

I do not have any antivirus other than the Windows default. No anti-malware.

 

[Jason Carr]

Okay, the specific error that @luvablemarmot reported above seems to be the result of a corrupted .NET Framework issue. Can you both try downloading and running this?

https://www.microsoft.com/en-gb/download/details.aspx?id=30135

You may also need to reboot.

[im_etten]

Same error...

Faulting application name: LaunchBox.exe, version: 11.3.0.0, time stamp: 0x5ee99cfc
Faulting module name: KERNELBASE.dll, version: 10.0.19041.423, time stamp: 0xed02c0bc
Exception code: 0xe0434352
Fault offset: 0x0000000000023e49
Faulting process id: 0x1b6c
Faulting application start time: 0x01d67a571a2aff40
Faulting application path: D:\Arcade\LaunchBox\Core\LaunchBox.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 02ccc892-a292-4fde-a163-29ba23e8605c
Faulting package full name: 
 

[im_etten]

I ran the .NET repair and then restarted. No luck.

 

Log Name:      Application
Source:        Application Error
Date:          8/24/2020 3:48:16 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      W10OFFICE06DT
Description:
Faulting application name: BigBox.exe, version: 11.3.0.0, time stamp: 0x5ee99cfc
Faulting module name: KERNELBASE.dll, version: 10.0.19041.423, time stamp: 0xed02c0bc
Exception code: 0xe0434352
Fault offset: 0x0000000000023e49
Faulting process id: 0x13a8
Faulting application start time: 0x01d67a57e3a823c4
Faulting application path: D:\Arcade\LaunchBox\Core\BigBox.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 19cb0dba-20d9-41b9-be89-f1f5a563b198
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>100</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2020-08-24T20:48:16.9548565Z" />
    <EventRecordID>2514</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>W10OFFICE06DT</Computer>
    <Security />
  </System>
  <EventData>
    <Data>BigBox.exe</Data>
    <Data>11.3.0.0</Data>
    <Data>5ee99cfc</Data>
    <Data>KERNELBASE.dll</Data>
    <Data>10.0.19041.423</Data>
    <Data>ed02c0bc</Data>
    <Data>e0434352</Data>
    <Data>0000000000023e49</Data>
    <Data>13a8</Data>
    <Data>01d67a57e3a823c4</Data>
    <Data>D:\Arcade\LaunchBox\Core\BigBox.exe</Data>
    <Data>C:\Windows\System32\KERNELBASE.dll</Data>
    <Data>19cb0dba-20d9-41b9-be89-f1f5a563b198</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

 

 

[Jason Carr]

Okay, apologies for the trouble @im_etten. I've reverted the official release for now back to 11.2, because four people have run into this and reported it. At this point I have no idea why it's happening only on certain systems, and I haven't been able to replicate it.

For now, you should be able to downgrade back to 11.2 by just installing it over the top (just make sure you install it to the correct folder, and not a folder inside of your LaunchBox folder). If you need a copy of 11.2, you can download it here:

https://www.dropbox.com/s/cg7fteljnwf0s9r/LaunchBox-11.2-Setup.exe?dl=0

[im_etten]

Thank you. I will try to install this and see if I can get it working.

[Jason Carr]

Also, if you would, let me know what version of Windows 10 you're running. You can get to that by searching for winver in your Start menu:

[luvablemarmot]

For me its 

 

Windows 10 Pro

Version 2004

OS Build 19041.450

[im_etten]

The install worked. 

 

[Jason Carr]

Thank you guys. Are either of you interested in continuing to help me troubleshoot this? If so, can you try deleting your LaunchBox\ThirdParty\CefSharp folder (only the CefSharp folder) and then re-installing 11.3? I think I might be onto what the issue is, but I need to confirm.

 

[luvablemarmot]

Didn't work for me. Deleted the folder, and went to install 11.3 and got an error downloading the dependencies for .NET Core 3.1.6

[Jason Carr]

1 minute ago, luvablemarmot said:

Didn't work for me. Deleted the folder, and went to install 11.3 and got an error downloading the dependencies for .NET Core 3.1.6

That's confusing. It shouldn't need to download .NET Core 3.1.6 again. Maybe the .NET Core install didn't finish properly the last time?

[Jason Carr]

@luvablemarmot Can you try downloading and manually installing this?

https://www.dropbox.com/s/bckz97j4sc8ok8d/windowsdesktop-runtime-3.1.6-win-x64.exe?dl=0

That's the .NET Core runtime.

[luvablemarmot]

Got this when I attempted to install the above:

 

[231C:18D0][2020-08-24T17:43:05]i001: Burn v3.10.4.4718, Windows v10.0 (Build 19041: Service Pack 0), path: C:\Users\User\AppData\Local\Temp\{CFEAEF25-2CF6-4135-80D1-8D4174740E66}\.cr\windowsdesktop-runtime-3.1.6-win-x64.exe
[231C:18D0][2020-08-24T17:43:05]i000: Initializing string variable 'DOTNETHOME' to value '[ProgramFiles64Folder]dotnet'
[231C:18D0][2020-08-24T17:43:05]i000: Initializing string variable 'BUNDLEMONIKER' to value 'Microsoft Windows Desktop Runtime - 3.1.6 (x64)'
[231C:18D0][2020-08-24T17:43:05]i000: Initializing string variable 'PRODUCT_NAME' to value 'Microsoft Windows Desktop Runtime - 3.1.6 (x64)'
[231C:18D0][2020-08-24T17:43:05]i000: Initializing string variable 'LINK_PREREQ_PAGE' to value 'https://go.microsoft.com/fwlink/?linkid=846817'
[231C:18D0][2020-08-24T17:43:05]i009: Command Line: '-burn.clean.room=\\filer03\downloads\launchbox\windowsdesktop-runtime-3.1.6-win-x64.exe -burn.filehandle.attached=548 -burn.filehandle.self=556'
[231C:18D0][2020-08-24T17:43:05]i000: Setting string variable 'WixBundleOriginalSource' to value '\\filer03\downloads\launchbox\windowsdesktop-runtime-3.1.6-win-x64.exe'
[231C:18D0][2020-08-24T17:43:05]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value '\\filer03\downloads\launchbox\'
[231C:18D0][2020-08-24T17:43:05]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\JOEDUN~1\AppData\Local\Temp\Microsoft_Windows_Desktop_Runtime_-_3.1.6_(x64)_20200824174305.log'
[231C:18D0][2020-08-24T17:43:05]i000: Setting string variable 'WixBundleName' to value 'Microsoft Windows Desktop Runtime - 3.1.6 (x64)'
[231C:18D0][2020-08-24T17:43:05]i000: Setting string variable 'WixBundleManufacturer' to value 'Microsoft Corporation'
[231C:0BBC][2020-08-24T17:43:05]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[231C:0BBC][2020-08-24T17:43:05]i000: Setting version variable 'WixBundleFileVersion' to value '3.1.6.29016'
[231C:18D0][2020-08-24T17:43:05]i100: Detect begin, 4 packages
[231C:18D0][2020-08-24T17:43:05]i102: Detected related bundle: {42d4a344-48e3-48b7-ab05-d4f45e163cfa}, type: Upgrade, scope: PerMachine, version: 3.1.7.29121, operation: Downgrade
[231C:18D0][2020-08-24T17:43:05]i101: Detected package: windowsdesktop_runtime_3.1.6_win_x64.msi, state: Absent, cached: None
[231C:18D0][2020-08-24T17:43:05]i101: Detected package: dotnet_runtime_3.1.6_win_x64.msi, state: Absent, cached: None
[231C:18D0][2020-08-24T17:43:05]i101: Detected package: dotnet_hostfxr_3.1.6_win_x64.msi, state: Absent, cached: None
[231C:18D0][2020-08-24T17:43:05]i101: Detected package: dotnet_host_3.1.6_win_x64.msi, state: Absent, cached: None
[231C:18D0][2020-08-24T17:43:05]i052: Condition '((VersionNT > v6.1) OR (VersionNT = v6.1 AND ServicePackLevel >= 1))' evaluates to true.
[231C:18D0][2020-08-24T17:43:05]i052: Condition 'VersionNT64' evaluates to true.
[231C:18D0][2020-08-24T17:43:05]i199: Detect complete, result: 0x0
[231C:0BBC][2020-08-24T17:43:07]e000: Error 0x80070666: Cannot install a product when a newer version is installed.
 

Then it failed.