Launchbox 13.9 not launching

[darkniu]

For some reason the update 13.9 doesnt work me
The app doesnt launch it appears for 3 seconds on the task manager and then it closes without a error window or anything
I saw many people having issues but most of the people with this problem they use W7 and I use W10 and so far I didnt get any help

[C-Beats]

You will want to open Windows Event Viewer and look in the application logs for two errors next to each other that point to LaunchBox crashing. One log will be a generic ".NET stopped working..." sorta thing and the other will give actual details (I believe it to be the top most log by default). That log should give a hint as to what's failing. If you could paste it here or attach a screenshot of it we can go from there. Also if you haven't tried run the installer again over the same location (making sure it doesn't try creating a LaunchBox folder IN your LaunchBox folder) and try again. Sometimes AV applications quarantine files that cause issues like that.

[darkniu]

I tried to reinstall a couple of times and I didnt have any luck
Here is the log, thanks for helping me getting this info

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

  <Provider Name="Application Error" />

  <EventID Qualifiers="0">1000</EventID>

  <Version>0</Version>

  <Level>2</Level>

  <Task>100</Task>

  <Opcode>0</Opcode>

  <Keywords>0x80000000000000</Keywords>

  <TimeCreated SystemTime="2023-12-21T15:35:43.4219067Z" />

  <EventRecordID>15254</EventRecordID>

  <Correlation />

  <Execution ProcessID="0" ThreadID="0" />

  <Channel>Application</Channel>

  <Computer>DESKTOP-PI9NGVD</Computer>

  <Security />

  </System>

- <EventData>

  <Data>LaunchBox.exe</Data>

  <Data>13.9.0.0</Data>

  <Data>64b073ea</Data>

  <Data>libcef.dll</Data>

  <Data>117.2.4.0</Data>

  <Data>651aea72</Data>

  <Data>80000003</Data>

  <Data>00000000018bbeee</Data>

  <Data>17e8</Data>

  <Data>01da34235b602b9e</Data>

  <Data> \LaunchBox\Core\LaunchBox.exe</Data>

  <Data> \LaunchBox\ThirdParty\Chromium\libcef.dll</Data>

  <Data>686f9314-c226-471b-95ce-6f7db5c1059c</Data>

  <Data />

  <Data />

  </EventData>

  </Event>

9 minutes ago, C-Beats said:

You will want to open Windows Event Viewer and look in the application logs for two errors next to each other that point to LaunchBox crashing. One log will be a generic ".NET stopped working..." sorta thing and the other will give actual details (I believe it to be the top most log by default). That log should give a hint as to what's failing. If you could paste it here or attach a screenshot of it we can go from there. Also if you haven't tried run the installer again over the same location (making sure it doesn't try creating a LaunchBox folder IN your LaunchBox folder) and try again. Sometimes AV applications quarantine files that cause issues like that.

 

[C-Beats]

That log have any more details? What you're showing doesn't have any information on what the error is.

[darkniu]

There is no more data, with BigBox it does the same error

EventData>

  <Data>BigBox.exe</Data>

  <Data>13.9.0.0</Data>

  <Data>64b073ea</Data>

  <Data>libcef.dll</Data>

  <Data>117.2.4.0</Data>

  <Data>651aea72</Data>

  <Data>80000003</Data>

  <Data>00000000018bbeee</Data>

  <Data>4570</Data>

  <Data>01da3425cf1d6e15</Data>

  <Data>\LaunchBox\Core\BigBox.exe</Data>

  <Data>\LaunchBox\ThirdParty\Chromium\libcef.dll</Data>

  <Data>37db0d87-1e01-4eb9-89bb-3216be0ea923</Data>

  <Data />

  <Data />

  </EventData>

  </Event>

[C-Beats]

Can you right click the log and show details and see if there a message in there? Also check the other log in the pair. This looks like the one with the least amount of data.

[darkniu]

I think this is the more data I can get this is from BigBox (Sorry for my bad english as you can see in the data below I speak spanish)

Nombre de registro:Application
Origen:        Application Error
Fecha:         21/12/2023 12:53:16
Id. del evento:1000
Categoría de la tarea:(100)
Nivel:         Error
Palabras clave:Clásico
Usuario:       No disponible
Equipo:        DESKTOP-PI9NGVD
Descripción:
Nombre de la aplicación con errores: BigBox.exe, versión: 13.9.0.0, marca de tiempo: 0x64b073ea
Nombre del módulo con errores: libcef.dll, versión: 117.2.4.0, marca de tiempo: 0x651aea72
Código de excepción: 0x80000003
Desplazamiento de errores: 0x00000000018bbeee
Identificador del proceso con errores: 0x4570
Hora de inicio de la aplicación con errores: 0x01da3425cf1d6e15
Ruta de acceso de la aplicación con errores: F:\Mis Juegos\LaunchBox\Core\BigBox.exe
Ruta de acceso del módulo con errores: F:\Mis Juegos\LaunchBox\ThirdParty\Chromium\libcef.dll
Identificador del informe: 37db0d87-1e01-4eb9-89bb-3216be0ea923
Nombre completo del paquete con errores: 
Identificador de aplicación relativa del paquete con errores: 
XML de evento:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>100</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2023-12-21T15:53:16.9745182Z" />
    <EventRecordID>15256</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>DESKTOP-PI9NGBD</Computer>
    <Security />
  </System>
  <EventData>
    <Data>BigBox.exe</Data>
    <Data>13.9.0.0</Data>
    <Data>64b073ea</Data>
    <Data>libcef.dll</Data>
    <Data>117.2.4.0</Data>
    <Data>651aea72</Data>
    <Data>80000003</Data>
    <Data>00000000018bbeee</Data>
    <Data>4570</Data>
    <Data>01da3425cf1d6e15</Data>
    <Data>F:\Mis Juegos\LaunchBox\Core\BigBox.exe</Data>
    <Data>F:\Mis Juegos\LaunchBox\ThirdParty\Chromium\libcef.dll</Data>
    <Data>37db0d87-1e01-4eb9-89bb-3216be0ea923</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>


 

[C-Beats]

If you right click the log there should be something that says "Show Details" or something similar that brings up a new window with an error message. Can you do that and press Alt+Print Screen and then paste the image here?

[darkniu]

Like this or I am missing out something?

[C-Beats]

Images make it look like you are looking at a single row. There should be two error logs (rows) right next to each other, what does the other look like?

[darkniu]

Merry Xmas!

Sorry for the late response I had busy days, anyway Im not sure of what are you asking for I tried to use the 13.10 update and I still have the same problem
As far I understand the thing that is causing troubles is the libcef.dll file but I dont know what happens with that file or how to fix it