Cannot recover forever license

[Rob_G]

I try to recover my license from the url:

https://www.launchbox-app.com/premium/lost-license

 

and I get the following error after I type my email address and click the button or press enter

Edited Saturday at 02:39 AM by Rob_G

[AstroBob]

Hi there, thanks for the report here. 

If you're certain that the email you've entered is the one associated with your license, then please reach out to support@unbrokensoftware.com and let them know your name & email address. 

They'll be able to cross-check the system to confirm and get your license re-sent if you need it. 

Cheers,

[Rob_G]

19 hours ago, AstroBob said:

Hi there, thanks for the report here. 

If you're certain that the email you've entered is the one associated with your license, then please reach out to support@unbrokensoftware.com and let them know your name & email address. 

They'll be able to cross-check the system to confirm and get your license re-sent if you need it. 

Cheers,

 Yes, I am certain.  I sent an email asking for assistance.  I had also sent a message using the "License Support" option on this site, but I never got a reply yet.

 

Rob