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Posted

Paid for premium december 2021 and haven't played it for a few years. Just got new PC and setting up.

Initially licence and login wouldn't work, but contacted support and they've sorted it.

Still can't download Big box though. Am I doing something wrong? Just wants me to pay again, but already paid for premium

Have contacted support but no reply yet

Posted

Big Box comes pre-installed alongside LaunchBox, there is a BigBox.exe application in the same directory as the LaunchBox application. 

As long as your license file is in the root of this directory, you should be good to go. 

If you’re still seeing the trial screen when Launching Big Box, then it means you’re license isn’t installed properly. You can check this in the LaunchBox app in the top right it will either say free version or licensed to your name.

Let us know how you get on. 

Cheers,

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