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Issue with video preview: only sound available, video isn't anymore


Go to solution Solved by JoeViking245,

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Posted (edited)

HI

i have updated to latest LB version but i just noticed that i can't see the video anymmore. The picture of the video preview is still available:

Cattura1.png

But when i click into the video and i play it, i can only hear the sound/music, but the video is a black screen:

Cattura2.png

Do you know how i can fix this problem? I read that something was changed into the latest LB releases, but i don't know the reason of the issue.

 

The issue is present only in some games, not all the games. All my videos are in .mp4 format.

Thank you!

Edited by legolas119
  • 2 weeks later...
  • 2 weeks later...
Posted
On 11/12/2025 at 1:07 PM, legolas119 said:

DOes anyone has same issue? It seems that there are a lot of my videos that now don't work anymore.  All my videos are .mp4 and my default player is VLC (latest 3.0.21).

Thank you

The latest 2 versions of LaunchBox does not use VLC.  Double check which version of LaunchBox you have and which player you're using (Tools < Options < General < Video Playback).  If the one selected isn't working, try the other.

Posted

thanks, i'm using LB latest version 13.24 and checking the video player, by default is set "Use Windows Media Player" even if my default video player is VLC.  I tried to modify the default video player to Windows Media Player, i reboot LB, but i still have the same issue: i'm not able anymore to see the video previw...i can only see the first image of the video, but when i push to play it, only sound is available...

I updated K-Lite MEga codec pack to latest 19.3.3 version, but the issue is still present...

 

I tried to delete some video files and capture them again from youtube (i do this whn videos aren't available on emumovies) and now the video perfectly works... but i really don't know why the "old" version doesn't work anymore...it could be a bug present into the new LB version, because all the video perfectly works until some LB version ago...

I have the same issue in BB too...

 

Does anyone has the same problem?

 

thanks!

Posted

Regardless of what your systems default player is, LaunchBox and Big Box can, and will only use WMP or ffmpeg (which is integrated in with LB/BB).

Note, the settings are separate for each UI.  That is, if you change it in say, LaunchBox, it won't be changed in Big Box.

  • LaunchBox: 
    • Tools < Options < General < Video Playback
  • Big Box:
    • System Menu < Options < Videos < Video Playback Engine

Did you "try the other" as suggested? ffmpeg, in your case.

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