Melter Posted March 21, 2018 Share Posted March 21, 2018 Hi all. I just purchased Launchbox Premium the other day and I am running into an issue that Bigbox will not start. Launchbox works fine but when trying to start Bigbox nothing happens. In task manager I see the process appear for a moment and then disappear. No errors, no messages, nothing. Needless to say I am a bit frustrated after paying $50 to be running into issues right off the bat.. I have tried reinstalling Launchbox several times, Updated Geforce drivers to latest, Uninstalled afterburner, nothing seems to work. I am running Windows 10 Pro with Core i7 4790k, 16GB RAM, GTX 1060. Can anyone please assist? Quote Link to comment Share on other sites More sharing options...
neil9000 Posted March 21, 2018 Share Posted March 21, 2018 Hi and welcome to the community. Well that's a strange one for sure, and not something I have heard of before. Just to check before we dive deeper you have your license file in the launchbox folder and your license name appears in launchbox at the top left of the screen? Quote Link to comment Share on other sites More sharing options...
Melter Posted March 21, 2018 Author Share Posted March 21, 2018 yes, license is activated Quote Link to comment Share on other sites More sharing options...
neil9000 Posted March 21, 2018 Share Posted March 21, 2018 Ok, are you trying to launch Bigbox from the button within Launchbox or the bigbox.exe in the launchbox folder? whichever way you are currently have you tried the other? Quote Link to comment Share on other sites More sharing options...
harryoke Posted March 21, 2018 Share Posted March 21, 2018 2 minutes ago, Melter said: yes, license is activated Do you have launchbox installed on system drive? If so try running as admin ?? Quote Link to comment Share on other sites More sharing options...
neil9000 Posted March 21, 2018 Share Posted March 21, 2018 Just now, harryoke said: Do you have launchbox installed on system drive? If so try running as admin ?? Good idea but we actually advise against running as admin, as it can cause emulators to require elevation when a game is launched, which is obviously not ideal for a bigbox setup. 1 Quote Link to comment Share on other sites More sharing options...
harryoke Posted March 21, 2018 Share Posted March 21, 2018 1 minute ago, neil9000 said: Good idea but we actually advise against running as admin, as it can cause emulators to require elevation when a game is launched, which is obviously not ideal for a bigbox setup. Yes I had this problem of emu requiring elevation so I moved to an external Quote Link to comment Share on other sites More sharing options...
Melter Posted March 21, 2018 Author Share Posted March 21, 2018 I have tried running big box from within launchbox, as well as from the desktop shortcut and from within the folder itself, both normally and as an administrator, with the same results. Also I have installed all the VC++ redistributables going back to 2010, confirmed that i do not have Geforce Experience installed, and have the latest .NET framework as well. Quote Link to comment Share on other sites More sharing options...
neil9000 Posted March 21, 2018 Share Posted March 21, 2018 1 minute ago, Melter said: I have tried running big box from within launchbox, as well as from the desktop shortcut and from within the folder itself, both normally and as an administrator, with the same results. Also I have installed all the VC++ redistributables going back to 2010, confirmed that i do not have Geforce Experience installed, and have the latest .NET framework as well. Are you running any antivirus software that could be blocking the .exe? Also do you have a drive on your PC that isn't the C drive? Have you tried importing a rom or two there and testing it? Just so we can rule out whether or not its a system drive permissions issue like @harryoke was hinting at. Quote Link to comment Share on other sites More sharing options...
harryoke Posted March 21, 2018 Share Posted March 21, 2018 Very strange , install directx again ? VLC media player ? Quote Link to comment Share on other sites More sharing options...
neil9000 Posted March 21, 2018 Share Posted March 21, 2018 Also should of asked earlier, what OS are you running? Quote Link to comment Share on other sites More sharing options...
Melter Posted March 21, 2018 Author Share Posted March 21, 2018 3 minutes ago, neil9000 said: Are you running any antivirus software that could be blocking the .exe? Also do you have a drive on your PC that isn't the C drive? Have you tried importing a rom or two there and testing it? Just so we can rule out whether or not its a system drive permissions issue like @harryoke was hinting at. Only antivirus is the windows defender that comes with windows 10. Also I have direct x and VLC installed and verified functioning. Quote Link to comment Share on other sites More sharing options...
Melter Posted March 21, 2018 Author Share Posted March 21, 2018 (edited) Just now, neil9000 said: Also should of asked earlier, what OS are you running? Windows 10 Pro 64bit, latest update Edited March 21, 2018 by Melter Quote Link to comment Share on other sites More sharing options...
neil9000 Posted March 21, 2018 Share Posted March 21, 2018 Well the only thing I can suggest at the moment is to try it on another drive and see if you get the same behaviour, its really not a issue I have heard of before so I'm slightly confused to be honest with you. I assume you are using Launchbox 8.2? Quote Link to comment Share on other sites More sharing options...
harryoke Posted March 21, 2018 Share Posted March 21, 2018 You have near enough same setup as me , OS/processor/gfx card ?... I'm stumped ? Quote Link to comment Share on other sites More sharing options...
Melter Posted March 21, 2018 Author Share Posted March 21, 2018 6 minutes ago, neil9000 said: Well the only thing I can suggest at the moment is to try it on another drive and see if you get the same behaviour, its really not a issue I have heard of before so I'm slightly confused to be honest with you. I assume you are using Launchbox 8.2? i'm on 8.1, how can i update to 8.2? Quote Link to comment Share on other sites More sharing options...
neil9000 Posted March 21, 2018 Share Posted March 21, 2018 Yeah I'm guessing its some sort of external influence, but you probably expect me to say that. Ill tag @Jason Carr here to see if he has any ideas, I'm not a coder or a guy who knows a whole lot about the ins and outs of PC's, I just know how to use the program really well, but the fact that one .exe works but the other doesn't is baffling to me. Quote Link to comment Share on other sites More sharing options...
neil9000 Posted March 21, 2018 Share Posted March 21, 2018 Just now, Melter said: i'm on 8.1, how can i update to 8.2? Sorry my bad, 8.1 is the latest official, I'm running a beta of 8.2 and got confused. Apologies. Quote Link to comment Share on other sites More sharing options...
Melter Posted March 21, 2018 Author Share Posted March 21, 2018 1 minute ago, neil9000 said: Sorry my bad, 8.1 is the latest official, I'm running a beta of 8.2 and got confused. Apologies. ah ok. any chance 8.2 will fix big box? Quote Link to comment Share on other sites More sharing options...
neil9000 Posted March 21, 2018 Share Posted March 21, 2018 Well to be honest its not broken in 8.1, at least not for anyone else. I mean you can try it if you want, but betas are just that, beta, and will likely have more bugs than the stable version so I would advise against it at this point as you don't want to introduce something that may cause more, but unrelated issues that may confuse us solving this one. I don't want to repeat myself but have you tried another drive to see if its a system wide issue, or just a drive issue? Quote Link to comment Share on other sites More sharing options...
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