stvsico Posted October 3, 2022 Share Posted October 3, 2022 Hello. Bought my premium license on 2019. Today i've downloaded the windows version and when i try to register the license it gives me the message " The license is invalid or expired" Any help? Thank you. Quote Link to comment Share on other sites More sharing options...
neil9000 Posted October 3, 2022 Share Posted October 3, 2022 2 minutes ago, stvsico said: Hello. Bought my premium license on 2019. Today i've downloaded the windows version and when i try to register the license it gives me the message " The license is invalid or expired" Any help? Thank you. The licence from 2019 was a lifetime licence? Quote Link to comment Share on other sites More sharing options...
stvsico Posted October 3, 2022 Author Share Posted October 3, 2022 Just now, neil9000 said: The licence from 2019 was a lifetime licence? Hi. Thank you for your reply. No it wasn't. So i might got this wrong, My premium was only for one year? Quote Link to comment Share on other sites More sharing options...
C-Beats Posted October 3, 2022 Share Posted October 3, 2022 Best to email support@unbrokensoftware.com with any license issues or questions as they can look up the specifics of your purchase and give you the most correct information. The one-year premium license is good for all releases that came out before your license expiration date. You can use your license forever as long you use the last version before your license expired. If you want to use a newer version you can, you will just lose premium features until you get a new license that works with that release (either another year license, or permanent). Quote Link to comment Share on other sites More sharing options...
neil9000 Posted October 3, 2022 Share Posted October 3, 2022 1 minute ago, stvsico said: Hi. Thank you for your reply. No it wasn't. So i might got this wrong, My premium was only for one year? We sell two licences, one is lifetime, one is for a year. The yearly one will work forever but you would of been unable to update Launchbox when the licence expired and would of been stuck at that version forever. If you are trying to use a yearly licence from 2019 on the current version of Launchbox then that will never work as your licence expired two years ago. You will either need a new licence if you want to use the premium features, or just remove it to revert to the free version. Quote Link to comment Share on other sites More sharing options...
stvsico Posted October 3, 2022 Author Share Posted October 3, 2022 14 minutes ago, C-Beats said: Best to email support@unbrokensoftware.com with any license issues or questions as they can look up the specifics of your purchase and give you the most correct information. The one-year premium license is good for all releases that came out before your license expiration date. You can use your license forever as long you use the last version before your license expired. If you want to use a newer version you can, you will just lose premium features until you get a new license that works with that release (either another year license, or permanent). Thank you for your reply I will have to find a proper version to work wit my license. All the best Quote Link to comment Share on other sites More sharing options...
C-Beats Posted October 3, 2022 Share Posted October 3, 2022 6 minutes ago, stvsico said: I will have to find a proper version to work wit my license. All your previous installers should be found in \\LaunchBox\Updates folder. You can safely downgrade your version without losing any of your data. If you can't find the version you need email support and explain your situation and they should be able to get you the installer. Quote Link to comment Share on other sites More sharing options...
stvsico Posted October 3, 2022 Author Share Posted October 3, 2022 16 minutes ago, neil9000 said: We sell two licences, one is lifetime, one is for a year. The yearly one will work forever but you would of been unable to update Launchbox when the licence expired and would of been stuck at that version forever. If you are trying to use a yearly licence from 2019 on the current version of Launchbox then that will never work as your licence expired two years ago. You will either need a new licence if you want to use the premium features, or just remove it to revert to the free version. Thank you for your reply I will have to find a proper version to work wit my license. All the best Quote Link to comment Share on other sites More sharing options...
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