BIGBOX 13.2 Not Displaying. (Black Screen)

Spevash11 · April 5, 2023

Hello,

I am having an issue with my BIGBOX 13.2 not displaying.

I can hear the startup sound, but I am only able to see a pure black screen & nothing else.

My Launchbox works perfectly.

I've uninstalled & reinstalled several times but the issue still persists.

lover_from_space · April 5, 2023

Hello I have same problem

C-Beats · April 5, 2023

Are you getting any error messages pop up? If so can you post them? If not can you do the following:

1. Shut down Big Box
2. Open LaunchBox
3. Go to Tools > Options > Debugging and makes sure debug logs are enabled.
4. Press OK to save options and then close LaunchBox
5. Open Big Box, let the screen go black then kill the process
6. Navigate to \\LaunchBox\Logs\ and post the latest file in that folder here so I can review it.

Kevin_Elinimeth · April 5, 2023

i HAVE SAME PROBLEM

Debug 2023-04-05 05-22-14 PM.log

Kevin_Elinimeth · April 5, 2023

my log is here

Spevash11 · April 5, 2023

6 hours ago, C-Beats said:

Are you getting any error messages pop up? If so can you post them? If not can you do the following:

1. Shut down Big Box
2. Open LaunchBox
3. Go to Tools > Options > Debugging and makes sure debug logs are enabled.
4. Press OK to save options and then close LaunchBox
5. Open Big Box, let the screen go black then kill the process
6. Navigate to \\LaunchBox\Logs\ and post the latest file in that folder here so I can review it.

@C-Beats Good Evening, Sorry for the late reply. I receive no error message. I've attached the log as requested.

Debug 2023-04-05 05-36-50 PM.log

Edited April 6, 2023 by Spevash11

C-Beats · April 6, 2023

Could one of you navigate to \\LaunchBox\Core\BigBox.dll and right click it and select Properties. Can you verify that at the bottom of the window there is nothing talking about unlocking the DLL, also could you make sure the file isn't set to read-only. If the file has either can you undo it (unlock the dll, and make sure readonly is off) and then run the installer again and see if the problem persists.

Spevash11 · April 6, 2023

Hello @C-Beats! I've verified that it isn't read only & no unlock application is there. I've attempted a reinstall & the issue still persists unfortunately.

C-Beats · April 6, 2023

Well something is going on because that isn't the right size for 13.2 DLLs. Can you take this file and the installer you have and upload both to VirusTotal.com and let me know what hash you get for both files? Seems for some reason you may not have the correct files in your directory.

dragon348 · April 16, 2023

Hello I have same problem

trublu289 · April 16, 2023

I have the same problem no error message reinstalled, uninstalled running windows 11. I hear initializing big box or somethings it doesn't complete then just closes no log file gets created.

CLE · April 18, 2023

On 4/16/2023 at 2:14 PM, trublu289 said:

I have the same problem no error message reinstalled, uninstalled running windows 11. I hear initializing big box or somethings it doesn't complete then just closes no log file gets created.

Odd this popped up out of the blue for so many persons. Back on the 11th Windows updates rolled out 2 updates. Core and virus defs.

To test my theory uninstall KB5025239 and reboot. See if it works. If not then check defender to see if a bigbox DLL got flagged.

Spevash11 · April 18, 2023

is there any way for my launchbox to not automatically update to 13.3?

i tried turning off automatic updates but it will still try to install it.

trublu289 · April 18, 2023

15 hours ago, CLE said:

Odd this popped up out of the blue for so many persons. Back on the 11th Windows updates rolled out 2 updates. Core and virus defs.

To test my theory uninstall KB5025239 and reboot. See if it works. If not then check defender to see if a bigbox DLL got flagged.

I don't even have that update installed.

trublu289 · April 19, 2023

so I finally got a error message in the log file

2023-04-19 04:11:13 PM All necessary config files and folders now confirmed to exist.
2023-04-19 04:11:19 PM DataManager.SaveInternal started.
2023-04-19 04:11:19 PM Saving InputBindings.xml...
2023-04-19 04:11:20 PM Saving GameControllers.xml...
2023-04-19 04:11:20 PM Saving ListCache.xml...
2023-04-19 04:11:20 PM Saving Settings.xml...
2023-04-19 04:11:20 PM DataManager.SaveInternal completed successfully.
2023-04-19 04:11:21 PM FIRST CHANCE EXCEPTION: HRESULT: [0x80040154], Module: [SharpDX.DirectInput], ApiCode: [DIERR_DEVICENOTREG/DeviceNotRegistered], Message: Class not registered

   at Unbroken.LaunchBox.Windows.GameControllers.GameControllerHandler.InitializeDevice(String id, String name)
2023-04-19 04:11:21 PM EXCEPTION IGNORED: HRESULT: [0x80040154], Module: [SharpDX.DirectInput], ApiCode: [DIERR_DEVICENOTREG/DeviceNotRegistered], Message: Class not registered

   at Unbroken.LaunchBox.Windows.GameControllers.GameControllerHandler.InitializeDevice(String id, String name)
2023-04-19 04:11:21 PM FIRST CHANCE EXCEPTION: HRESULT: [0x80040154], Module: [SharpDX.DirectInput], ApiCode: [DIERR_DEVICENOTREG/DeviceNotRegistered], Message: Class not registered

   at Unbroken.LaunchBox.Windows.GameControllers.GameControllerHandler.InitializeDevice(String id, String name)
2023-04-19 04:11:21 PM EXCEPTION IGNORED: HRESULT: [0x80040154], Module: [SharpDX.DirectInput], ApiCode: [DIERR_DEVICENOTREG/DeviceNotRegistered], Message: Class not registered

   at Unbroken.LaunchBox.Windows.GameControllers.GameControllerHandler.InitializeDevice(String id, String name)
2023-04-19 04:11:21 PM FIRST CHANCE EXCEPTION: Object reference not set to an instance of an object.
   at Unbroken.LaunchBox.Windows.Integrations.Steam.CalculateGenericIndexer(Object )
2023-04-19 04:11:21 PM Music.Pause Start
2023-04-19 04:11:21 PM Music.Resume Start
2023-04-19 04:11:22 PM Music.Resume Start
2023-04-19 04:11:22 PM Navigation Manager loading new view
2023-04-19 04:11:22 PM Navigation manager changing views. ResetTree: True
2023-04-19 04:11:22 PM New Navigation Manager stack: PlatformWheel1FiltersViewModel

valentim25 · April 20, 2023

I have the same problem, it was working fine a week ago...

Debug 2023-04-20 02-00-17 PM.log

C-Beats · April 20, 2023

Until some one can get my the VirusTotal url for the BigBox.dll I can't really move forward with this reported issue. It's very clear though that something is altering your files (whether it's you or something else on your machine) so until we can find out what is altering your files we can't really do much to help with the issue. The official product doesn't have this issue the fact that you are using files that aren't official is causing this issue.

JamesBond@ge · April 20, 2023

Just looked at my BigBox.dll and it's 8.17mb in size, dated 22-8-2021 (8-22-2021)

trublu289 · April 21, 2023

This is my installer which was from the email generated from the website.

MD5	e3934166a55642a4f7138a288741a59d
SHA-1	b2ab983b4c4fb2fe310b593b2c7dbef762c10d43
SHA-256	7ac5de817fbe89195dcf55f6f81cd375696c0d6046259d7f4edc656cc951621f
Vhash	0280a6665d5c0d5d151c009016z641z25zbaz1003cz3
Authentihash	b132359b782bff6d4a8e7075a371cacffad1858fedf78b7348fcfc047a55804b
Imphash	e569e6f445d32ba23766ad67d1e3787f
SSDEEP	6291456:XAtvuQazsZRy9AduKbxsGRcidnGTyekyEjJM5WQI1G:MGtgRWARbxVdnGjkXMrI4
TLSH	T10ED83332B2E4C22EF2730730A972D661A57F7D916128C92D36A4514D2BF3A45DA3DF32
File type	Win32 EXE
Magic	PE32 executable for MS Windows (GUI) Intel 80386 32-bit
TrID	Windows Control Panel Item (generic) (47.1%)   Inno Setup installer (26.2%)   InstallShield setup (10.3%)   Win32 EXE PECompact compressed (generic) (9.9%)   Win64 Executable (generic) (2.5%)
DetectItEasy	PE32   Installer: Inno Setup Module (6.1.0) [unicode]   Compiler: Embarcadero Delphi (10.3 Rio) [Professional]   Linker: Turbo Linker (2.25*,Delphi) [GUI32]   Overlay: Inno Setup Installer data
File size	275.96 MB (289366364 bytes)

Here is the bigbox .dll

What's strange is that cynet is 100% malicious

MD5	cea82068afa75171bf4407c90e391ba5
SHA-1	9b2344fdb459faaf270e0d56865af0b57c42ec05
SHA-256	b241a7caa70f08b4181a99cec91ee22580a7f83060910dd3fb54a1d9ad51e36c
Vhash	2860366d551ff0a25ffff2f147f27
Authentihash	5c5489492dabb490453d3c7feccec6c372915b0c838320b3bbe0e22c006d66cb
Imphash	f34d5f2d4577ed6d9ceec516c1f5a744
SSDEEP	98304:VK4wrKxAWSkRmVM5t4v7ooufvrrtK8BB6/LXn9W:wp+rSkRcqqzdufzZFBB6DXn0
TLSH	T151867D25E2D80D14C3BB023391B12A14DE2FD9B706B95245BA7D263F6BF349912337A7
File type	Win32 EXE
Magic	PE32 executable for MS Windows (GUI) Intel 80386 32-bit Mono/.Net assembly
TrID	Generic CIL Executable (.NET, Mono, etc.) (67.7%)   Win64 Executable (generic) (9.7%)   Win32 Dynamic Link Library (generic) (6%)   Win16 NE executable (generic) (4.6%)   Win32 Executable (generic) (4.1%)
DetectItEasy	PE32   Library: .NET (v4.0.30319)   Linker: Microsoft Linker (48.0) [GUI32,admin]
File size	8.17 MB (8570880 bytes)
PEiD packer	.NET executable

C-Beats · April 21, 2023

@trublu289 are you having the same reported issue? You're the first person thus far to report they have any issues that don't have a 14mb DLL file. You also aren't showing the same error message every one else reporting this has shown. I'm thinking your issue probably isn't the same as the others.

BIGBOX 13.2 Not Displaying. (Black Screen)

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