Spevash11 Posted April 5, 2023 Share Posted April 5, 2023 Hello, I am having an issue with my BIGBOX 13.2 not displaying. I can hear the startup sound, but I am only able to see a pure black screen & nothing else. My Launchbox works perfectly. I've uninstalled & reinstalled several times but the issue still persists. Quote Link to comment Share on other sites More sharing options...
lover_from_space Posted April 5, 2023 Share Posted April 5, 2023 Hello I have same problem Quote Link to comment Share on other sites More sharing options...
C-Beats Posted April 5, 2023 Share Posted April 5, 2023 Are you getting any error messages pop up? If so can you post them? If not can you do the following: 1. Shut down Big Box 2. Open LaunchBox 3. Go to Tools > Options > Debugging and makes sure debug logs are enabled. 4. Press OK to save options and then close LaunchBox 5. Open Big Box, let the screen go black then kill the process 6. Navigate to \\LaunchBox\Logs\ and post the latest file in that folder here so I can review it. Quote Link to comment Share on other sites More sharing options...
Kevin_Elinimeth Posted April 5, 2023 Share Posted April 5, 2023 i HAVE SAME PROBLEM Debug 2023-04-05 05-22-14 PM.log Quote Link to comment Share on other sites More sharing options...
Kevin_Elinimeth Posted April 5, 2023 Share Posted April 5, 2023 my log is here Quote Link to comment Share on other sites More sharing options...
Spevash11 Posted April 5, 2023 Author Share Posted April 5, 2023 (edited) 6 hours ago, C-Beats said: Are you getting any error messages pop up? If so can you post them? If not can you do the following: 1. Shut down Big Box 2. Open LaunchBox 3. Go to Tools > Options > Debugging and makes sure debug logs are enabled. 4. Press OK to save options and then close LaunchBox 5. Open Big Box, let the screen go black then kill the process 6. Navigate to \\LaunchBox\Logs\ and post the latest file in that folder here so I can review it. @C-Beats Good Evening, Sorry for the late reply. I receive no error message. I've attached the log as requested. Debug 2023-04-05 05-36-50 PM.log Edited April 6, 2023 by Spevash11 Quote Link to comment Share on other sites More sharing options...
C-Beats Posted April 6, 2023 Share Posted April 6, 2023 Could one of you navigate to \\LaunchBox\Core\BigBox.dll and right click it and select Properties. Can you verify that at the bottom of the window there is nothing talking about unlocking the DLL, also could you make sure the file isn't set to read-only. If the file has either can you undo it (unlock the dll, and make sure readonly is off) and then run the installer again and see if the problem persists. Quote Link to comment Share on other sites More sharing options...
Spevash11 Posted April 6, 2023 Author Share Posted April 6, 2023 Hello @C-Beats! I've verified that it isn't read only & no unlock application is there. I've attempted a reinstall & the issue still persists unfortunately. Quote Link to comment Share on other sites More sharing options...
C-Beats Posted April 6, 2023 Share Posted April 6, 2023 Well something is going on because that isn't the right size for 13.2 DLLs. Can you take this file and the installer you have and upload both to VirusTotal.com and let me know what hash you get for both files? Seems for some reason you may not have the correct files in your directory. Quote Link to comment Share on other sites More sharing options...
dragon348 Posted April 16, 2023 Share Posted April 16, 2023 Hello I have same problem Quote Link to comment Share on other sites More sharing options...
trublu289 Posted April 16, 2023 Share Posted April 16, 2023 I have the same problem no error message reinstalled, uninstalled running windows 11. I hear initializing big box or somethings it doesn't complete then just closes no log file gets created. Quote Link to comment Share on other sites More sharing options...
CLE Posted April 18, 2023 Share Posted April 18, 2023 On 4/16/2023 at 2:14 PM, trublu289 said: I have the same problem no error message reinstalled, uninstalled running windows 11. I hear initializing big box or somethings it doesn't complete then just closes no log file gets created. Odd this popped up out of the blue for so many persons. Back on the 11th Windows updates rolled out 2 updates. Core and virus defs. To test my theory uninstall KB5025239 and reboot. See if it works. If not then check defender to see if a bigbox DLL got flagged. Quote Link to comment Share on other sites More sharing options...
Spevash11 Posted April 18, 2023 Author Share Posted April 18, 2023 is there any way for my launchbox to not automatically update to 13.3? i tried turning off automatic updates but it will still try to install it. Quote Link to comment Share on other sites More sharing options...
trublu289 Posted April 18, 2023 Share Posted April 18, 2023 15 hours ago, CLE said: Odd this popped up out of the blue for so many persons. Back on the 11th Windows updates rolled out 2 updates. Core and virus defs. To test my theory uninstall KB5025239 and reboot. See if it works. If not then check defender to see if a bigbox DLL got flagged. I don't even have that update installed. Quote Link to comment Share on other sites More sharing options...
trublu289 Posted April 19, 2023 Share Posted April 19, 2023 so I finally got a error message in the log file 2023-04-19 04:11:13 PM All necessary config files and folders now confirmed to exist. 2023-04-19 04:11:19 PM DataManager.SaveInternal started. 2023-04-19 04:11:19 PM Saving InputBindings.xml... 2023-04-19 04:11:20 PM Saving GameControllers.xml... 2023-04-19 04:11:20 PM Saving ListCache.xml... 2023-04-19 04:11:20 PM Saving Settings.xml... 2023-04-19 04:11:20 PM DataManager.SaveInternal completed successfully. 2023-04-19 04:11:21 PM FIRST CHANCE EXCEPTION: HRESULT: [0x80040154], Module: [SharpDX.DirectInput], ApiCode: [DIERR_DEVICENOTREG/DeviceNotRegistered], Message: Class not registered at Unbroken.LaunchBox.Windows.GameControllers.GameControllerHandler.InitializeDevice(String id, String name) 2023-04-19 04:11:21 PM EXCEPTION IGNORED: HRESULT: [0x80040154], Module: [SharpDX.DirectInput], ApiCode: [DIERR_DEVICENOTREG/DeviceNotRegistered], Message: Class not registered at Unbroken.LaunchBox.Windows.GameControllers.GameControllerHandler.InitializeDevice(String id, String name) 2023-04-19 04:11:21 PM FIRST CHANCE EXCEPTION: HRESULT: [0x80040154], Module: [SharpDX.DirectInput], ApiCode: [DIERR_DEVICENOTREG/DeviceNotRegistered], Message: Class not registered at Unbroken.LaunchBox.Windows.GameControllers.GameControllerHandler.InitializeDevice(String id, String name) 2023-04-19 04:11:21 PM EXCEPTION IGNORED: HRESULT: [0x80040154], Module: [SharpDX.DirectInput], ApiCode: [DIERR_DEVICENOTREG/DeviceNotRegistered], Message: Class not registered at Unbroken.LaunchBox.Windows.GameControllers.GameControllerHandler.InitializeDevice(String id, String name) 2023-04-19 04:11:21 PM FIRST CHANCE EXCEPTION: Object reference not set to an instance of an object. at Unbroken.LaunchBox.Windows.Integrations.Steam.CalculateGenericIndexer(Object ) 2023-04-19 04:11:21 PM Music.Pause Start 2023-04-19 04:11:21 PM Music.Resume Start 2023-04-19 04:11:22 PM Music.Resume Start 2023-04-19 04:11:22 PM Navigation Manager loading new view 2023-04-19 04:11:22 PM Navigation manager changing views. ResetTree: True 2023-04-19 04:11:22 PM New Navigation Manager stack: PlatformWheel1FiltersViewModel Quote Link to comment Share on other sites More sharing options...
valentim25 Posted April 20, 2023 Share Posted April 20, 2023 I have the same problem, it was working fine a week ago... Debug 2023-04-20 02-00-17 PM.log Quote Link to comment Share on other sites More sharing options...
C-Beats Posted April 20, 2023 Share Posted April 20, 2023 Until some one can get my the VirusTotal url for the BigBox.dll I can't really move forward with this reported issue. It's very clear though that something is altering your files (whether it's you or something else on your machine) so until we can find out what is altering your files we can't really do much to help with the issue. The official product doesn't have this issue the fact that you are using files that aren't official is causing this issue. Quote Link to comment Share on other sites More sharing options...
JamesBond@ge Posted April 20, 2023 Share Posted April 20, 2023 Just looked at my BigBox.dll and it's 8.17mb in size, dated 22-8-2021 (8-22-2021) Quote Link to comment Share on other sites More sharing options...
trublu289 Posted April 21, 2023 Share Posted April 21, 2023 This is my installer which was from the email generated from the website. MD5 e3934166a55642a4f7138a288741a59d SHA-1 b2ab983b4c4fb2fe310b593b2c7dbef762c10d43 SHA-256 7ac5de817fbe89195dcf55f6f81cd375696c0d6046259d7f4edc656cc951621f Vhash 0280a6665d5c0d5d151c009016z641z25zbaz1003cz3 Authentihash b132359b782bff6d4a8e7075a371cacffad1858fedf78b7348fcfc047a55804b Imphash e569e6f445d32ba23766ad67d1e3787f SSDEEP 6291456:XAtvuQazsZRy9AduKbxsGRcidnGTyekyEjJM5WQI1G:MGtgRWARbxVdnGjkXMrI4 TLSH T10ED83332B2E4C22EF2730730A972D661A57F7D916128C92D36A4514D2BF3A45DA3DF32 File type Win32 EXE Magic PE32 executable for MS Windows (GUI) Intel 80386 32-bit TrID Windows Control Panel Item (generic) (47.1%) Inno Setup installer (26.2%) InstallShield setup (10.3%) Win32 EXE PECompact compressed (generic) (9.9%) Win64 Executable (generic) (2.5%) DetectItEasy PE32 Installer: Inno Setup Module (6.1.0) [unicode] Compiler: Embarcadero Delphi (10.3 Rio) [Professional] Linker: Turbo Linker (2.25*,Delphi) [GUI32] Overlay: Inno Setup Installer data File size 275.96 MB (289366364 bytes) Here is the bigbox .dll What's strange is that cynet is 100% malicious MD5 cea82068afa75171bf4407c90e391ba5 SHA-1 9b2344fdb459faaf270e0d56865af0b57c42ec05 SHA-256 b241a7caa70f08b4181a99cec91ee22580a7f83060910dd3fb54a1d9ad51e36c Vhash 2860366d551ff0a25ffff2f147f27 Authentihash 5c5489492dabb490453d3c7feccec6c372915b0c838320b3bbe0e22c006d66cb Imphash f34d5f2d4577ed6d9ceec516c1f5a744 SSDEEP 98304:VK4wrKxAWSkRmVM5t4v7ooufvrrtK8BB6/LXn9W:wp+rSkRcqqzdufzZFBB6DXn0 TLSH T151867D25E2D80D14C3BB023391B12A14DE2FD9B706B95245BA7D263F6BF349912337A7 File type Win32 EXE Magic PE32 executable for MS Windows (GUI) Intel 80386 32-bit Mono/.Net assembly TrID Generic CIL Executable (.NET, Mono, etc.) (67.7%) Win64 Executable (generic) (9.7%) Win32 Dynamic Link Library (generic) (6%) Win16 NE executable (generic) (4.6%) Win32 Executable (generic) (4.1%) DetectItEasy PE32 Library: .NET (v4.0.30319) Linker: Microsoft Linker (48.0) [GUI32,admin] File size 8.17 MB (8570880 bytes) PEiD packer .NET executable Quote Link to comment Share on other sites More sharing options...
C-Beats Posted April 21, 2023 Share Posted April 21, 2023 @trublu289 are you having the same reported issue? You're the first person thus far to report they have any issues that don't have a 14mb DLL file. You also aren't showing the same error message every one else reporting this has shown. I'm thinking your issue probably isn't the same as the others. Quote Link to comment Share on other sites More sharing options...
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