supergameco Posted November 15, 2023 Share Posted November 15, 2023 Hi, I'm receiving a critical error when launching Launchbox on Windows and from what I can find it seems to be license related. I purchased a forever license directly from Launchbox in 2016 and have not shared it with anyone. I have contacted support but have had no response. What are my options? Link to comment Share on other sites More sharing options...
Lordmonkus Posted November 15, 2023 Share Posted November 15, 2023 This means you are using a pirated license. Email support@unbrokensoftware.com and they can help you out. Nothing we can do about it here on the forums. Link to comment Share on other sites More sharing options...
supergameco Posted November 15, 2023 Author Share Posted November 15, 2023 12 minutes ago, Lordmonkus said: This means you are using a pirated license. Email support@unbrokensoftware.com and they can help you out. Nothing we can do about it here on the forums. Thanks. Definitely not pirated, I have proof of purchase and as I said I emailed them. Any idea how long they normally take to respond? Link to comment Share on other sites More sharing options...
Lordmonkus Posted November 15, 2023 Share Posted November 15, 2023 Well it's the middle of the night in America so hopefully they will respond to you soon. Link to comment Share on other sites More sharing options...
C-Beats Posted November 15, 2023 Share Posted November 15, 2023 Support has reviewed your email and responded, please work with them directly as no one on the forums can do much to assist in the matter. Link to comment Share on other sites More sharing options...
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