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Ultimarc Ultimate I/O Dead


1quicksi
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I finally had my cabinet fully configured for about 2 weeks and have been playing games every evening.  Except today turn the system on and the Ultimarc Ultimate I/O is dead.  None of the button's work, the Ultimarc Software says no board installed.  Ultimarc support is out till Oct 31st.  Seriously bummed...

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33 minutes ago, 1quicksi said:

I finally had my cabinet fully configured for about 2 weeks and have been playing games every evening.  Except today turn the system on and the Ultimarc Ultimate I/O is dead.  None of the button's work, the Ultimarc Software says no board installed.  Ultimarc support is out till Oct 31st.  Seriously bummed...

Did you try turning it off and back on again?

Seriously though, try unplugging from the USB ports anything that's not essential to running the [basic] computer. Leaving only one keyboard/mouse and the encoder board plugged in, then restart the system.  (No USB controllers, no external hard drives etc..)

If still nothing, try moving the encoder to a different USB port and restarting.

Sometimes when adding/removing/switching things between ports confuses the computer.  Just need to 'slap it around' a little.

And if still nothing.... I am sorry for your loss.

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  • Solution

Network Engineer/Director so did all the basics.  Figured it out though.  Was a device in the Device Manager that had a triangle with an explanation point.  I deleted it, rescanned for hardware changes, rebooted and poof all is working again.


Thank you for taking the time to reply.

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