LaunchBox 13.19 Big Box startup videos won't load

[Tsik]

Hey @AstroBob the fact that you being able to track down a machine that does experience the problem is good news and thanks a lot for the update.🙂

Below I provide the information you asked form 1 of the 2 machines I own :

1. Desktop PC Intel(R) Core(TM) i3-3220 CPU @ 3.30GHz, 
                          RAM   4,00 GB
                          SSD Samsung SSD 860 EVO 500G
                          Intel(R) HD Graphics (32 MB)
                          Windows 10 (x64)

2. I tried launching BigBox with every-single-way there is (from LaunchBox, from cmd, from BigBox.exe (double click)  but usually from a batch (.bat) file.

3. All the above tested also with a fresh install with no custom plugins installed with just a video in the appropriate folder and the appropriate settings only for that  reason.

4. I use only one video in .mp4 format (link) but edit it (with CupCut) to just 20sec. Also i tried other irrelevant video files in other formats such as .wmv, .mpeg, .m4v, 3gp, .avi).

5. File location bellow:

 

5. Lastly i've being using both FFMPEG and Windows Media Player with the K-Lite basic codec pack installed and updated. as provided by the LaunchBox installer.

Oh and of course the latest LauncBox version 13.24

As a final thing that just right now came to my mind to point out is that I also have VLC media player (v3.0.21) installed on the system but not as a default app.

 

Merry Christmas  to everyone, developers, community members and a massive thank you. 🎄

Edited 4 hours ago by Tsik

[5thWolf]

Same issues for me only with BigBox playlist/platform videos. Hope this gets figured out soon. My arcade feels broken without the intro videos.
 

[Electroball]

@AstroBobThat sounds promising!  Hopefully my answers will help:

• Machine specs

A PC with a Core i5-12400F @2.50GHz CPU, a NVIDIA GeForce 5060 TI 16GB graphics card and 32GB RAM

A  laptop with Intel Core i5-9300H @ 2.40GHz, onboard graphics and 16GB RAM

 

• Integrated vs. external graphics

One of each

 

• Windows OS version

Windows 11 25H2

 

• How you’re launching Big Box (standalone EXE, via Windows shell, or launched from within LaunchBox)

Standalone EXE, launched from Kodi, or launched from Launchbox: plays videos roughly 1 time in 3

By dropping it into my startup folder - C:\Users\Electroball\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup: Plays startup video every time.

 

• Which startup video are you using (please include a link to the forum download page if possible)

My own, but I also tried Retro Glitch and that was the same: https://forums.launchbox-app.com/files/file/5234-retro-glitch/

 

• Whether you have a single startup video or multiple videos in your startup folder

Tried between 1 and 6.  Makes no difference.

 

• Confirmation that your startup videos are located in LaunchBox/Videos/Startup

Confirmed.  This is the path:
"D:\Emulation\FrontEnds\LaunchBox\Videos\Startup\Startup.mp4"

 

• Which playback engine you’re using (FFMPEG vs. Windows Media Player), and whether switching engines makes any difference

Tried both.  Makes no difference.