AstroBob

Heya, we have this fixed up internally and just pending a release for the plugin, will let you know when it's ready and out.

Hi Folks, Thanks for the reports, just to let you know we've identified and fixed this up internally and are aiming to get a hotfix out for this. I'll let you know soon as that is ready. Thanks for bearing with us there

Hiya, thanks for the feedback here: This should already be possible by right click in the grid and selecting configure layout, you'll see this widnow: Items height allows you to configure the height between games Would you mind elaborating on this, do you mean the section on the left hand side, you want that to be auto-hidden when selecting a single platform?

Thanks for reporting this, it looks like this has been around for quite a while, but regardless thanks for flagging. We'll get this fixed up internally.

Yep, the beta cycle for 13.28 became 14.0, given the amount that went into it and the amount of testing, we thought it warrented a good ol’ version bump You can read more about the decision to do this here: https://feedback.launchbox-app.com/changelog/launchbox-for-windows-140

Hi there, With today’s release of LaunchBox for Windows 14.0, the fix for this is now available to everyone. We’ve completely revamped the startup video process so things should be back to normal You can update to the latest version from within the app to receive this. Notes on the release can be found below: https://feedback.launchbox-app.com/changelog/launchbox-for-windows-140 Please let us know if anyone is continuing to experience this issue, and thanks for bearing with us while we go that sorted.

Version 14.0 - Released August 14th 2026 Release Summary Release Summary: https://feedback.launchbox-app.com/changelog/launchbox-for-windows-140 Full Changelog: https://www.launchbox-app.com/about/changelog New Features: Added a new 3D Cassette Case model for tape based platforms, with straight back, angled back, and clear case styles, portrait or landscape positioning, custom plastic and cover colors, and J card spine artwork that falls back to a clear logo or a plain text title Added a new 3D Double Jewel Case model, including automatic spine handling and dual spine options Added configurable Shutdown Applications, so apps can be closed automatically when LaunchBox or Big Box exits or when switching between them Added a new shutdown progress window that shows what LaunchBox or Big Box is doing while closing, with a force close option if shutdown hangs Added play session history tracking, with an option under Data settings to enable or disable it Added searchable Options pages, making it easier to find settings by name or related terms Added a Default Image Group setting under Viewing options, so users can choose the default image type used across the interface Added an optional Arrange By scrollbar for LaunchBox game lists and the default Image Grid, with group markers, hover labels, and click/drag jumping through the current arranged view Introducing LaunchBox Reader, a built in way to read game manuals, guides, magazines, and other documents directly inside LaunchBox and Big Box, with realistic page turns, customizable reading layouts, appearance settings, and keyboard/controller input mappings Added a new Big Box Filter / Sort experience, making it easier to filter and reorder games from within Big Box using a controller, including sort options such as star rating Added smarter game startup and shutdown screen handling, allowing LaunchBox and Big Box to monitor the launched game or emulator window directly so startup screens stay visible only as long as needed, storefront launchers are handled more reliably, shutdown screens appear when gameplay actually ends, play time tracking is more accurate, and game stats refresh more smoothly when returning from a game Recommended emulator installation during ROM imports now supports multiple emulator options when more than one is applicable, allowing users to choose which supported emulator LaunchBox installs and configures for the selected platform Additional applications are now organized into Applications, Versions, and Documents, making game extras, alternate versions, and manuals easier to manage in LaunchBox and easier to choose from in the Big Box Game Menu Added Ctrl+, as a keyboard shortcut for opening LaunchBox Options Improvements: Reworked the LaunchBox list view for much better performance in the default theme, especially with large libraries, badges, custom columns, and fast scrolling. The new list view is fully themeable, and custom theme developers can update their themes to support it LaunchBox Themes & Media Manager now opens immediately and loads themes and media packs in the background with a clear loading state LocalDb startup work has been optimized to reduce startup overhead during local metadata database initialization and lookups Revamped the startup window with a newer WPF based design and clearer startup status messages Improved metadata search when editing a game by showing best matches first, then other possible matches as they load Improved image group handling for platforms, playlists, and platform categories, including a new “Use Default” option to quickly clear a custom image group and return to the global default Improved LaunchBox and Big Box instance detection so separate installs or root folders can run independently without blocking each other LaunchBox and Big Box now save additional diagnostic information locally after certain severe crashes, helping the support team investigate problems that previously left no useful report Improved Options page performance and search responsiveness Improved ROM import parsing and welcome wizard import handoff behavior Improved startup/shutdown app handling and switching between LaunchBox and Big Box Updated the Windows build to use newer native launchers and the .NET 10 runtime/tooling stack Video playback now uses the LaunchBox Media Engine for VLC or Windows Media Player, with the legacy FFME playback engine and its bundled components removed Big Box startup video playback is now handled inside Big Box itself, making startup videos more reliable on some hardware configurations, including certain Windows handheld devices The default Big Box theme has been updated with new visual elements for Filter / Sort, including sort context labels and a redesigned popup, and the new controls are fully themeable for custom Big Box themes The default LaunchBox theme now uses a new Image Grid implementation with better performance, clearer selection highlighting, more reliable image refresh behavior, and a new Configure Layout option; custom themes can choose to adopt the new Image Grid, while existing custom themes continue using the previous implementation 3D model browsing now feels smoother and more responsive, with better drag handling, steadier carousel navigation, and better behavior across multi monitor setups Automatic ROM Import now runs in the background with clearer progress, completion, and error notifications Embedded browser features now use WebView2, improving compatibility with modern web content and reducing older Chromium dependencies LaunchBox game details now update more smoothly while browsing large libraries, reducing unnecessary reloads when moving quickly through games, platforms, and playlists Related Games now loads recommendations and thumbnails more efficiently Auto play music and LEDBlinky updates are more reliable when changing selections quickly Context menus now open more quickly after startup and view changes Big Box view transitions and 3D FlowModel navigation are smoother and more responsive during rapid browsing Big Box wheels and other artwork heavy views now prioritize selected and visible images for faster, more responsive loading during navigation Big Box background music discovery now runs in the background so scanning larger music folders does not delay startup or navigation Higher resolution fullscreen screenshots now scale smoothly to the available display, while lower resolution screenshots retain crisp pixel art scaling Plugin Manager now opens immediately and loads the online plugin catalog in the background with a clear loading state Windows CRC storage failures now show a clearer message identifying a drive or file system problem instead of appearing as a generic startup, folder, or plugin error Steam games and Steam linked additional applications now launch through Steam while preserving configured command line arguments Error and crash reporting has been modernized, with separate options for sending automatic error reports and optional performance diagnostics Added a themeable BlurredVideoBackground element that safely provides blurred video backdrops for custom Big Box themes across supported video players Fixed: Editing an additional version on a game that has not been saved yet no longer crashes, and game save detection now uses the platform currently selected in the game edit window The popped out game details and platform details windows now open in front of the main LaunchBox window instead of appearing behind it, and can still be moved behind LaunchBox afterwards LaunchBox now preserves existing bundled Default theme files and shows a controlled storage error instead of crashing when those files cannot be refreshed during startup LaunchBox and Big Box no longer crash when game controller metadata is missing, inaccessible, or invalid; missing controller metadata is repaired automatically in the background when possible LaunchBox no longer crashes during startup when a configured Steam game library drive is unavailable LaunchBox and Big Box no longer crash with a threading error when two cloud syncs start at the same moment, such as when a game and its emulator exit together or when closing the app as a game exits The RetroAchievements menu is now available in custom LaunchBox themes, and RetroAchievements profile images load and refresh reliably Emulator and tool folders no longer leak into LaunchBox’s own working directory, which could cause managed emulator updates to install into the wrong folder Long running Big Box Attract Mode sessions no longer leak image worker resources that could cause wheel images to disappear or exhaust Windows UI resources The alphanumeric index in Big Box’s default theme shows its letters again, instead of an empty bar with only the highlighted selection visible Rapid navigation into Big Box Game Details no longer occasionally leaves menus, metadata, images, or videos empty MAME high scores launched from Big Box now parse and upload correctly Bezel Project downloads for MAME and RetroArch no longer fail because the downloaded ZIP remains locked during extraction Steam game discovery no longer reports an error when Steam replaces an application manifest during scanning Automatic PlayStation Vita imports now use game titles from Vita3K metadata instead of displaying title IDs Installed plugin and media pack versions that are newer than the online catalog version no longer incorrectly appear as available updates Several Xbox/UWP scanning, startup junction, Dolphin integration, plugin resource, and media extraction edge cases have been hardened to reduce crashes and noisy error reporting Resolved Big Box theme resource loading issues for themes loaded from their original installed location Steam media downloads now clean up temporary files more reliably Corrected platform alternate name matching in the local metadata database Corrected playlist image group overrides so playlists with duplicate display names use the correct unique playlist entry VLC video preview audio now begins promptly with a short fade instead of cutting off the opening portion of videos Big Box screen transitions now animate when navigating forward into platforms, games, and game details, and when leaving screens that have no video such as the system menu and options. Previously most of these switched instantly with no transition, whichever video playback engine was selected Big Box screen transitions no longer drop intermittently when leaving a view whose theme nests its own video hosting transition area, such as navigating from a platform wheel into a game wheel. This mainly affected custom themes and could make a transition appear to work sometimes and not others

Sorry for the delay, 14.0 is now officially out, should be able to grab it through the normal means. Full details on all the changes here: - https://feedback.launchbox-app.com/changelog/launchbox-for-windows-140

Hiya, we have a dedicated troubleshooting guide for this specific error. There isn't a perfect fix for it just but it walks through how to debug it and disable a setting that should temporarily address it for you: - "Out of Memory" error after resuming from hibernation in LaunchBox or Big Box?

No need to re-install, a fresh restart should ensure all instances of the app are closed, though if you continue to see that we have more details on it here: - https://feedback.launchbox-app.com/help/articles/0507346-troubleshooting-another-instance-is-already-running-error

Thanks, this is already fixed and will be in beta-6 Could you elaborate on this, does it happen all the time, or only within certain sections? If you have a screenshot handy showing it that would be very useful. Cheers,

Hi Folks, This may not quite be what you're asking for since it's not for selecting launch screens per-say, but just to call out in the upcoming 13.28 release we're introducing the following feature: Improvement: Improved LaunchBox and Big Box instance detection so separate installs or root folders can run independently without blocking each other You can check it out in the latest beta which is available right now: Would this help in this scenario?

100%, and apologies if it's come across that way, we do our best to keep an eye on the forum but this has got to a point where there's clearly a recurring issue that we want to resolve properly. I can't promise exactly how long this will take but rest assured well do our best to help try and get to the bottom of this. You've already provided a ton of useful info but I'll certainly reach out if we need anything else or have a breakthrough on it. Feel free to DM me if you have any other concerns but we'll keep y'all posted.

Thanks for the reminder. We’ve had a few folks out recently, and we’ve also been heads down working on the upcoming 13.28 beta cycle, which includes a couple of structural changes under the hood. That said, regarding the database work we discussed, we’ve now fleshed out most of the common requests based on everyone’s feedback over on our feature board, which you can access here: https://feedback.launchbox-app.com/?b=679a6bbe1b2011c4928c567b Many of you have already supplied a ton of valuable input, so there’s no need to do anything else. However, if you’d like to, you’re more than welcome to head over there to elaborate on or vote for any existing requests, or submit anything you feel we’ve missed. Of course, simply having the requests listed isn’t enough. However, given the somewhat messy nature of the forum and how easily good information can get lost, we wanted to make sure everything was properly documented there so we can keep future additions well scoped. Outside of that, work is already underway on a fully restructured moderation and guidelines resource over on our new Help Center site, which you can see here: https://feedback.launchbox.gg/help A lot of this is still internal and being drafted right now, since we're looking to release it together rather than as things are ready. But we’re hoping it will provide a much clearer and more structured set of rules, guidelines, and resources for both moderators and submitters. As you rightly mentioned, we do intend to open those up for discussion once we have completed docs ready to share. For full transparency, I don’t have an accurate ETA on when all of this work will be completed or which additions we’ll be making to the Games Database first. As I mentioned, we’re currently very focused on the structural changes coming in the 13.28 release. That said, I’ll do my best to keep you all updated as we’re able to implement these changes and involve the community as much as we can.

Hi Folks, Thanks for the updates on this, and apologies for the delayed follow-up here. We’ve had a few folks out recently, but rest assured we are following these reports closely and doing our best to reproduce the issue on our end. @neosean99 , apologies as I know you’ve submitted multiple detailed reports, which have been very useful. I also want to acknowledge that you’ve already tried the controller-related suggestions multiple times, and I’m sorry if it felt like we weren’t fully hearing that. No need to confirm anything else for now, as we’re using your existing reports to try and nail this down. For everyone else who has been adding info, that has also been very helpful. For full transparency, we have not been able to reproduce this exact behavior consistently yet but we are trying our best to get to the bottom of this. Based on the version range and the behavior being described, we’re continuing to look closely at input handling, especially around controller detection/polling and device state changes. At the same time, we’re keeping an open mind in case there is another contributing factor or interaction we haven’t identified yet. I know this is incredibly frustrating, we're continuing to try and nail this down will share updates as soon as we have something meaningful to report. Really appreciate y'all bearing with us here.