Where is my premium license?

[adweade]

Hello, I purchased a premium license last Friday via Paypal and didn't get any e-mail in my inbox yet, spam folder included. I waited a bit before writing here, in case it was a manual process, but I start wondering if there isn't any problem.

[Jason Carr]

Hi @adweade, sorry to hear. Looks like your PayPal email is different than your email on the forums here; I'm guessing that's the problem. I'll send out a new license to your email that you use here on the forums. ...and sent. :)

[adweade]

No problem, this kind of thing happens. That being said, I did uses the same e-mail address here than on Paypal. I can send you my Paypal receipt by private message as proof if you want. It's worth noting though that I registered on the forum only after buying the license, but that doesn't matter, does it? If it does, you shouldn't be able to buy the license without being a forum member, it's quite confusing otherwise.

[Jason Carr]

Hey @adweade, PayPal tells me your email is (redacted). No, you certainly don't have to be a forum member in order to receive your license.

[adweade]

That's weird... I recognize this address, but didn't use it in years. I was even convinced that the entire service was closed. I probably used it to create my Paypal account, but it certainly isn't the address with which I connect to it now. Well, at least we are sure that the money transferred and that there isn't any problem with the website either. By the way, can you remove this e-mail address from your reply, please? I try to avoid leaving personal information everywhere on the internet. Sorry for the inconvenience and thank you for the support.

[Jason Carr]

Sure, that is pretty odd. That's the email that PayPal gave me for you when you made the purchase. Sounds like PayPal has some dumb practices there. Good to know. I'll edit the above post. Thanks for the purchase. :)

[SentaiBrad]

Yea thank you. PayPal has done some updating recently... but they still seem to be backwards on their back end.

[LJKO]

Hi Jason, I too am having the same problem with this. I purchase the premium license and still not get a email? Can you tell me whats up? thx

[Jason Carr]

Hi LJKO, it looks like your PayPal email is incorrect; the license went out to LJkAze@domain.com. I'll go ahead and send you a license to your real email. Thanks for the purchase! :)

[Jason Carr]

License sent to your hotmail. Let me know if you don't receive it.

[LJKO]

I've recieved it; Thank you ^_^

[Karura]

Hi Jason, I have the same problem. No license was sent. Could you help me?

[Jason Carr]

Hi @Karura, absolutely; we'll get you your license. However, I can't tell which payment was you. What's your first name?

[Karura]

I purchased the premium license 12 hours ago via my Paypal adress **********@laposte.net.

[Jason Carr]

Thanks, @Karura. Sent it off again. Let me know if you don't receive it.

[Karura]

Hi Jason. I've received it. Thank you ^_^

[Angelwork]

Hey, I recently did a fresh Windows 10 install and lost my premium license. My email is rw@cape.com.

[ferroman]

Hello I purchased a premium license today via Paypal and didn't get any e-mail in my inbox yet, spam folder included. I waited a bit before writing here, in case it was a manual process, but I start wondering if there isn't any problem. Thanks

[Jason Carr]

Hi @Angelwork, I just re-sent your license file. @ferroman, thanks for the purchase. I just re-sent your license both with the automated system and my personal email; hopefully you receive it. Let me know.

[ferroman]

Thanks Jason, received, installed and enjoying the program :)