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PC Rebooting in Bigbox


shalamigri
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I've been troubleshooting this issue for over a year and I'm honestly out of options now. I'm experiencing random reboots on my PC with Launchbox/BigBox and I'm to the point where I think it has something to do with BigBox. I suspected a bad PSU, but I just replaced it and it didn't help anything. GPU and CPU temperatures seems to be within specs. When playing Fortnite on this PC, the GPU will get to about 80 C and the CPU 75 C, but the PC never reboots when playing graphics intensive games like Fortnite, RocketLeague and Rainbox 6 Siege. It only seems to crash when I'm navigating the BigBox games menus.

Video - 

 

 

Another annoyance in BigBox is when I go to the Manage Themes menu for example. When backing out of that menu to the main options menu, BigBox will hang for about 15 to 30 seconds before it actually gets to the main menu. It never crashes when doing this, but my BigBox installation started behaving like this about a year ago and has been doing this ever since. I'm running the latest drivers on this PC. Any help would be appreciated.

 

System Specs:

 

Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz 3.19 GHz

 

16 GB Ram

 

EVGA Nvidia Geforce GTX 1060 3 GB

Edited by shalamigri
Added Link to YouTube video
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3 hours ago, Fry said:

Any plug-ins installed in your Launchbox\Plugins folder?  Also you might look into your windows event viewer and see if you can find any clues. 

Thanks for the reply. I have no plugins installed. Event Viewer always shows critical and error events when the crash occurs. The last crash occurred today at 3:47PM and the following critical level event shows in event viewer at that time: (The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.) Here is what's strange though. At the same time, I show this error event: (The previous system shutdown at 3:38:33 PM on ‎1/‎2/‎2022 was unexpected.) I know for a fact that there was no shutdown at 3:38:33 PM as stated in the error event. The PC was up and running at that time.

Every critical event in event viewer shows an error event at the same time. However, all of the error event seem to show incorrect information regarding shutdown times. The photo may help explain.

event.thumb.png.d342c8e5f50b553c185d86249820ce87.png

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Some other options:

1.) Run a Windows system integrity check. Open a command- or powershell window with admin rights and enter: sfc /scannow

2.) In the LaunchBox\Updates folder, install your last update over your current build. Be careful to install to the LaunchBox folder and not LaunchBox\LaunchBox (a double folder). Also check if you are on the latest LaunchBox version (that your license permits).

3.) From your LaunchBox\Updates folder, install LaunchBox to a second location on your PC. Preferably on a different drive. Add some games and emulators. If your second installation does not crash, you know something is wrong with your current build. If it does crash you have to look further.

In all honesty, I rarely read about LaunchBox or BigBox crashing or rebooting a PC and I never experienced it myself. It's more likely to be either a corruption in your current LaunchBox build, or a Windows or hardware issue.

Edited by Koroth
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2 hours ago, Koroth said:

Some other options:

1.) Run a Windows system integrity check. Open a command- or powershell window with admin rights and enter: sfc /scannow

2.) In the LaunchBox\Updates folder, install your last update over your current build. Be careful to install to the LaunchBox folder and not LaunchBox\LaunchBox (a double folder). Also check if you are on the latest LaunchBox version (that your license permits).

3.) From your LaunchBox\Updates folder, install LaunchBox to a second location on your PC. Preferably on a different drive. Add some games and emulators. If your second installation does not crash, you know something is wrong with your current build. If it does crash you have to look further.

In all honesty, I rarely read about LaunchBox or BigBox crashing or rebooting a PC and I never experienced it myself. It's more likely to be either a corruption in your current LaunchBox build, or a Windows or hardware issue.

Thanks for the suggestions. I actually tried installing Launchbox in another location, but that didn't help. I'll try the Windows scan.

I'm leaning towards this being a GPU issue. I've already replaced the PSU with no luck. I ran a CPU and GPU stress test again and the PC rebooted as soon as I started the GPU test. The PC is a cyberpower gaming PC that I bought off of Amazon a little over 2 years ago. The Rebooting issue started a little over a year ago. The problem did stop for about 3 months when I reinstalled Windows a while back, but the issue has come back. Weird.

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Once I had stability issues myself. My pc would randomly BSOD. Sometimes once a week, sometimes twice a day. I had this issue for two years. Turned my pc inside out. Did a fresh install of windows. Reinstalled drivers more than once. Run memtest for 12 hours. Moved drives to different SATA connectors.  Down clock my CPU. Etc.. Nothing worked. Until one day I thought it could be the SATA cable to my system drive. Changed the cable and, Yes. Perfectly stable ever since. Sometimes the cause of stability issues is something trivial like a dodgy SATA cable.

You could try removing your GPU drivers with DDU. https://www.wagnardsoft.com/forums/viewtopic.php?t=3847 and then installing the most recent one.

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4 minutes ago, Your_Friendly_AI_Overlord said:

Once I had stability issues myself. My pc would randomly BSOD. Sometimes once a week, sometimes twice a day. I had this issue for two years. Turned my pc inside out. Did a fresh install of windows. Reinstalled drivers more than once. Run memtest for 12 hours. Moved drives to different SATA connectors.  Down clock my CPU. Etc.. Nothing worked. Until one day I thought it could be the SATA cable to my system drive. Changed the cable and, Yes. Perfectly stable ever since. Sometimes the cause of stability issues is something trivial like a dodgy SATA cable.

You could try removing your GPU drivers with DDU. https://www.wagnardsoft.com/forums/viewtopic.php?t=3847 and then installing the most recent one.

Thanks for this. Actually, I tried using ddu when this issue first started. I had no luck with that method. I don't have any SATA devices. I have a 250gb NVME drive for my os and a 1tb NVME drive for data.

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