My bigbox seems to be freezing after 13.19 update

[Cnells2000]

after a few game scrolling cycles big box freezes and i have to force close. should i revert back? any suggestions?

[AstroBob]

Hi there,

Sorry to hear about the issue here, may I confirm a few things to try and narrow this down:

• What Big Box theme are you using? If you revert to the default theme do you experience these freezes
• Are you able to reliably reproduce the freeze after a few game cycles, or does it appear randomly?
• If you can reliably reproduce it, are you able to record a screen recording that demonstrates the issue?
• Is any sort of error shown when it freezes, or it's just non-responsive and you have to force quit?

Let me know and we'll do our best to get you sorted 

Cheers,

[flanx]

I'm having the same issue. I'm running Unified Refried Theme. Bigbox will just freeze while browsing games and while its in attract mode and auto-scrolls through wheels. I'll try to use the default theme and see if it still freezes.

[Draryu]

Hello,
Even with the default theme it freezes I have the same problem since 13.19

[flanx]

On 2/16/2025 at 4:50 PM, AstroBob said:

Hi there,

Sorry to hear about the issue here, may I confirm a few things to try and narrow this down:

• What Big Box theme are you using? If you revert to the default theme do you experience these freezes
• Are you able to reliably reproduce the freeze after a few game cycles, or does it appear randomly?
• If you can reliably reproduce it, are you able to record a screen recording that demonstrates the issue?
• Is any sort of error shown when it freezes, or it's just non-responsive and you have to force quit?

Let me know and we'll do our best to get you sorted 

Cheers,

Still having the issue after a updating. Below are a few answers to your questions. Not sure if anyone else has the same results as me:

• I'm running Unified Refried theme, but swapped to the default and it still freezes.
• Its random but consistent, if that makes sense. Its not after a set amount of time or triggered by any one wheel item it happens randomly but it always freezes at some point.
• No screen capture.
• No error, it just hangs. The video freezes and split second audio may loop if it was playing sound when it froze. Need to ctrl+alt+del and end the task to be able to close it out.

I thought maybe it was a video decoding issue, so I checked my settings. I was set to Windows Media player but changed it to VLC and still experienced the freezing. Not sure if its related, but up to this version I was always able to press any button to skip my video intro, but I am no longer able to do that. Hope this info helps.

[freezebox]

I'm having the exact same issue. I usually leave bigbox open on the menu screen overnight, and now it's always crashed when I come down in the morning.

I've noticed it happens at the end of a song sometimes. I have 102 songs in my background music folder, not sure if that's a common factor her

I've tried removing my 3rd party plugins, that didn't do anything 

Happens regardless of if I run as an admin.

Windows 10

Aeon MQ7 theme.

Edited 3 hours ago by freezebox