flavad99 Posted August 10, 2016 Author Share Posted August 10, 2016 Hello, I was enjoyed the product until this evening. I updated to the latest version of Launchbox and a version of DirectX was pushed down to my computer. I now get a message that says rundll - there was a problem starting autocraciesoyez.dll. The specified module could not be found. Games that ran at 50-60 fps now run at 10-20 fps. Please assist. I am on Windows 7. I would prefer to keep the machine "static" i.e. not receive any more updates. I have no interest in upgrading to Windows 10 as I have little memory left on this PC. Edit: Did a system restore and it seems to have fixed issue for now, will do some more testing to see if I run into any issues. Quote Link to comment Share on other sites More sharing options...
Jason Carr Posted August 10, 2016 Share Posted August 10, 2016 Hi @flavad99, sorry to hear about that. That DLL is unrelated to both LaunchBox and DirectX so it doesn't make sense that the LaunchBox setup would cause that particular issue. Oddly I don't get much of anything when I google that DLL name. You can try reinstalling DirectX but it sounds like the issue is likely unrelated. Have you installed or changed anything else recently? Quote Link to comment Share on other sites More sharing options...
Jason Carr Posted August 10, 2016 Share Posted August 10, 2016 Oh, I didn't see your edit. Glad you're back up and running at least. :) Quote Link to comment Share on other sites More sharing options...
Lordmonkus Posted August 10, 2016 Share Posted August 10, 2016 Yeah I googled that dll and I couldn't find a single thing on it. Quote Link to comment Share on other sites More sharing options...
flavad99 Posted August 11, 2016 Author Share Posted August 11, 2016 I know this isn't technically a Launchbox problem, but whatever the latest DirectX that was pushed down in concert with the Launchbox update screwed up my video display royally. For some reason the fix I did last night no longer seems to work. I no longer have an earlier system restore to return to. I guess I will have to keep messing around with the DirectX add in. Quote Link to comment Share on other sites More sharing options...
Jason Carr Posted August 11, 2016 Share Posted August 11, 2016 Ugh, I'm sorry to hear that @flavad99. That does not sound fun. Out of curiosity, what are your video drivers and what video card do you have? Quote Link to comment Share on other sites More sharing options...
flavad99 Posted August 11, 2016 Author Share Posted August 11, 2016 I fixed the DLL error and it seems to be running back to normal. However, I have seen an error that showed up within Launchbox a few times. It may be due to a system memory issue. I sent it your way, I think I have resolved it. Thanks for your help. 1 Quote Link to comment Share on other sites More sharing options...
Jason Carr Posted August 11, 2016 Share Posted August 11, 2016 Awesome, great to hear. Thanks much. Quote Link to comment Share on other sites More sharing options...
flavad99 Posted August 12, 2016 Author Share Posted August 12, 2016 fix isn't working. keep getting this error. what does it mean System.NullReferenceException: Object reference not set to an instance of an object. at (GamesViewModelBase ) at BigBox.ViewModels.GamesViewModelBase.OnPageDown() at (MainViewModel ) at BigBox.ViewModels.MainViewModel.OnPageDown() at BigBox.ViewModels.MainViewModel.<>c__DisplayClass182_0.<HandleJoystickButtonHeld>b__0() at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs) at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler) Quote Link to comment Share on other sites More sharing options...
Jason Carr Posted August 12, 2016 Share Posted August 12, 2016 Looks like I may have a glitch, actually. Looks like it's happening when you press the Page Down button? Quote Link to comment Share on other sites More sharing options...
flavad99 Posted August 12, 2016 Author Share Posted August 12, 2016 Not sure why this would be related to Page Down. Basically this computer sits in my arcade cabinet and I never touch it with the keyboard unless something is wrong. Everything goes through an arcade joystick. Is there a tech support number to call you guys at? In the future, I would advise you to make any kind of Windows updates optional. I've spent 5+ hours troubleshooting the issue this week which is oddly enough far longer than it took to set this product up. Quote Link to comment Share on other sites More sharing options...
Jason Carr Posted August 12, 2016 Share Posted August 12, 2016 It would be happening whenever you press whatever button is mapped to "Page Down" in the Big Box options, not the physical Page Down button on your keyboard. Unfortunately we do not provide phone support, but I will look to get this issue fixed ASAP. Hopefully tomorrow for the next beta. The DirectX install is something that happens pretty much any time you install any modern games on your computer, so it certainly seems like it'd be safe enough. Still, sorry to hear about all the trouble. Quote Link to comment Share on other sites More sharing options...
Jason Carr Posted August 12, 2016 Share Posted August 12, 2016 Hi @flavad99, I'm trying to get that error fixed but unfortunately I haven't been able to replicate it. Are you still seeing it? What view are you seeing it with and when does it happen? Quote Link to comment Share on other sites More sharing options...
flavad99 Posted August 13, 2016 Author Share Posted August 13, 2016 I freed up some system memory and that seems to have fixed things. (Knock on wood) I also stopped a few system processes that I guess had been changed from disabled to enabled w the DirectX install. Thx for looking into it. Love the product interface. My grievance is w Microsoft 1 Quote Link to comment Share on other sites More sharing options...
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