ferrell Posted February 25, 2017 Share Posted February 25, 2017 Good evening, guys! Well, every time I try to buy any kind of license, the page gives me this error... I'm sure i'ts not in my bank's end, because I've just bough a Humble Bundle, and still have some cash left! Do you know what I could do to bypass this? I really, reeeally want to use BigBox! BTW, your product is absolutely amazing and just gets better! The email i've used is pedrossferraz@live.com. Thanks in advance! Pedro (Sorry for posting this in the issues tab D:) Quote Link to comment Share on other sites More sharing options...
Lordmonkus Posted February 25, 2017 Share Posted February 25, 2017 Tagging this for @Jason Carrto respond. Quote Link to comment Share on other sites More sharing options...
Jason Carr Posted February 25, 2017 Share Posted February 25, 2017 Hi @ferrell, is it a prepaid card? Unfortunately we've had some trouble with Stripe and non-US prepaid cards in the past. I don't have any transactions to look up in our transaction log, likely because it didn't get that far. Do you have another card you could try? Quote Link to comment Share on other sites More sharing options...
ferrell Posted February 25, 2017 Author Share Posted February 25, 2017 Thanks for the quick response, guys! @Jason Carr it's not an prepaid card, and unfortunately, it's my only international card (I live in Brazil). Anyway, i think BigBox is going to have to wait a little more hahaha Quote Link to comment Share on other sites More sharing options...
Jason Carr Posted February 25, 2017 Share Posted February 25, 2017 Just now, ferrell said: Thanks for the quick response, guys! @Jason Carr it's not an prepaid card, and unfortunately, it's my only international card (I live in Brazil). Anyway, i think BigBox is going to have to wait a little more hahaha I'm sorry, I wish we had a good solution for stuff like this. It might be worth calling up your card's bank to make sure it isn't blocking foreign transactions, as that is a common issue. 1 Quote Link to comment Share on other sites More sharing options...
ferrell Posted February 25, 2017 Author Share Posted February 25, 2017 I've managed to buy the licence with my mother's card, @Jason Carr! But the licence came in her name hahaha. Is there any way to pass it to my name? Quote Link to comment Share on other sites More sharing options...
Jason Carr Posted February 25, 2017 Share Posted February 25, 2017 No problem, @ferrell! Send Kirsten an email at kirsten@unbrokensoftware.com and she can get you a new license. Quote Link to comment Share on other sites More sharing options...
ferrell Posted February 26, 2017 Author Share Posted February 26, 2017 @Jason Carr, i've sended an email to her, but didn't receive any answer... Quote Link to comment Share on other sites More sharing options...
Guest Kirsten Marie Posted February 28, 2017 Share Posted February 28, 2017 Hi ferrel! I'm pretty sure I've got you all set up. Just sent an E-mail with your license with the changed name! Let me know if you have any questions! Thanks for your support! Quote Link to comment Share on other sites More sharing options...
LiveSorcerer Posted May 18, 2018 Share Posted May 18, 2018 @ferrell, I have been able to buy normally here, I am from Brazil as well. Quote Link to comment Share on other sites More sharing options...
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